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Accomplished leader with 30+ years of experience in customer facing support & sales operations and management. Focus on team development and employee engagement. Proven global strategy experience, coaching and project management/implementation. Global product management including Stategy, P&L, pricing, operations, supply chain and PBL business.Specialities: Strategy, Negotiation, Relationship building, Influence, Staff Development, Employee Engagement, Change Management, Policy/Program Development, Project Management, Process Efficiency, Drive for Results
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Global Product ManagerTe Connectivity Aug 2021 - PresentGalway, Ie -
Mgr Inside Sales StrategyTe Connectivity Jun 2018 - Aug 2021Galway, IeResponsible for driving overall strategy for Inside Sales and revenue generating activities. Focused on enhancing the ability of teams to have the right conversations while working reducing effort and providing an extraordinary customer experience. Leading enterprise wide Inside Sales Council and process improvement initiatives.
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Mgr Channel Global Inside SalesTe Connectivity Sep 2017 - Jun 2018Galway, IeResponsible for developing and driving a global Channel Inside Sales team to reach new heights with Customer engagement and relationships. Building a global team that reaches Customers and markets throughout the Americas, Europe, and Asia. Implementing the right activities to find and develop new prospects into loyal TE Customers.
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Mgr Global Pic / Inside Sales StrategyTe Connectivity Oct 2015 - Sep 2017Galway, IeDrive transformation of the Global Product Information Center to a highly technical, revenue generating, and globally aligned technical support team. Create projects that align to the vision for driving the PIC into the future.Manage the Inside Sales initiative within the global PIC driving additional revenue for our Channel Sales Business Unit.Lead corporate wide initiatives to align Inside Sales activities including KPIs, Incentive plans, and talent acquisition.Enhance global customer support through setting up internal and external training for improved Customer Experience
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Manager, Product Information CenterTe Connectivity Jun 2013 - Oct 2015Galway, IeManaged team of 20 of technical professionals.Defined strategy, policy, and procedures for global technical support groups.Developed Employee Engagement strategy and programs including global recognition program.Maintained highest NPS rated department for 5 straight years.Mentored global supervisors as well as top level specialists in leadership, development and coaching practices.Oversaw daily activities and created six sigma teams to examine gaps and improve efficiency.Created team to examine new techniques for Customer engagement through pro-active activities.Created Global Business Development teams for pro-active technical sales calls (outbound) to drive new business with smaller customer segments.
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SupervisorTe Connectivity Jun 2008 - Jun 2013Galway, IeLead half of the Technical Support department (11 direct reports)Control and document Salesforce system including monthly reportsWork with global Product Support teams to implement new technologyPromote growth of new Product Support groups (including international travel)Monitor, control, document Live Chat systemMonitor, control, document phone system through CMS (call mgmt system)Delegate special projects for team members to accomplish (ex: training center, catalog/reference area)Schedule training sessions and updatesWork with management on a daily basis to improve processesParticipate and lead special projects involving new systems, Lead Management, and other technology buildingprocesses Hire (fire) specialists when necessary.
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Applications EngineerTe Connectivity Jun 1995 - May 2008Galway, IeCentral point of contact for Customer on all daily inquiries and provides timely follow up and resolution of inquiriesEnsure a thorough understanding of product needs through proactive communication with the customer that correctly resolves requests on the initial contactProvide training and assistance to all levels of Product Information Associates to ensure department service and metric goals are maintainedIdentify lead opportunities within conversation or text with customerMaintain high level of availability and responsiveness to support phone and live chat inquiries from customers Monitor and respond to daily email requests for technical support Follow up with responsible Engineering contacts to resolve requirements sent outside the departmentEscalation point for issues that cannot be resolved by PIC Associates I, II, III, and IV.Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
Don Atkinson Skills
Don Atkinson Education Details
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Albright CollegeGeneral
Frequently Asked Questions about Don Atkinson
What company does Don Atkinson work for?
Don Atkinson works for Te Connectivity
What is Don Atkinson's role at the current company?
Don Atkinson's current role is Focused on Growth Leadership.
What is Don Atkinson's email address?
Don Atkinson's email address is don.atkinson@te.com
What is Don Atkinson's direct phone number?
Don Atkinson's direct phone number is +415263*****
What schools did Don Atkinson attend?
Don Atkinson attended Albright College.
What are some of Don Atkinson's interests?
Don Atkinson has interest in Children.
What skills is Don Atkinson known for?
Don Atkinson has skills like Strategy, Continuous Improvement, Cross Functional Team Leadership, Management, Product Development, Training, Process Improvement, Leadership, Team Leadership, Project Management, Lean Manufacturing, Program Management.
Who are Don Atkinson's colleagues?
Don Atkinson's colleagues are Samia Salhi, Melissa Reyes Uriarte, Guillermo Valencia, Olaf Schroeder, Sean Bennington, James Kioka, Gerardo Arvizu.
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