Generate sales for Rheem’s commercial water heater business to distributors, contractors, specifying engineers, and commercial national accounts. Identify New Build/Replacement opportunities by developing and executing a robust Commercial Business Plan for the Southwest Region. Define specific sales goals and prioritize converting key customers (contractors/specifying engineers/commercial national accounts) and maintain long-term relationships, through training, discern product requirements, and furnish marketing support. Formally report progress against business plans on a regular basis. Leverage professional expertise to develop the Commercial team by acquiring technical product knowledge, product support materials including boilers, heaters, tank-type, and tankless water heating systems.• Secured 113% of goal in 2022 through increased customer touches leading to further business development and supporting channel partners. • Provide troubleshooting for equipment systems and preventative maintenance for all equipment to support customer needs.• Daily operate equipment sizing/selection software, Sugar CRM, Construct Connect, Optimizer, “Maptitude” SAP, Microsoft Office, MS Project, and Power BI aimed at identifying opportunities for all region sales services.• Communicate commercial water heating policies, strategies, and objectives to regional commercial team, customers, and channel partners to create streamlined operations.

In this role, I was responsible for managing and leading all activities of Technical Service Specialists team, while determining goals to drive sales process and ensure customer satisfaction across The Americas.I had also developed and implemented robust strategy for technical service and after sales team to enhance organizational productivity.It was my duty to develop, organize, and manage strategies for customer visits by country, state, city, and region.Furthermore, I was steering customer-facing negotiations which included full responsibility for Master Service Agreements and spare parts pricing agreements with Oil, Gas, Chemical, and EPC companies in The Americas.Key Achievements:• Accomplished 89% of goal in 2021 through increased customer touches leading to further business development and supporting channel partners.• Identified client needs and provided pump / system troubleshooting, equipment, services, and preventative maintenance for all installed pumps.• Utilized pump sizing / selection software such as pump optimizer, "Maptitude" pump data base, CRM, SAP, Microsoft Office, MS Project, and Power BI aimed at identifying opportunities for after sales services.• Maintained streamlined operations by demonstrating in-depth knowledge of several pump types including positive displacement diaphragm pumps, positive displacement piston pumps, centrifugal pumps, lobe pumps, and screw pumps.

Managed and spearheaded Type IV projects within organization which included combination of high $$ value and high-level customer interest. Ensured company meeting commitments on complex aftermarket orders regarding repairs, upgrades, hydraulic rerates, and maintenance of API 610 rotating pumps and equipment in industries such as oil, chemical, pharmaceutical, municipal water / wastewater, and power. • Coordinated with renowned chemical, oil, and gas companies to deliver Extremely Urgent Project Management response for repairing pumps and associated company’s equipment.• Led project review meetings and performed close collaboration with cross-functional teams including engineering, operations, and sales aimed at ensuring project delivery within defined budget, quality, and timeline.

Here, I was setting and managing sales objectives by promoting process systems, equipment, and SPX Flow OEM brands to key customers including Waukesha Cherry Burrell, APV, and Bran + Luebbe metering pumps.It was my responsibility to coordinate customer meetings, cultivated distributor relationships, and negotiated cost-effective pricing for achieving desired goals and objectives.Furthermore, I was providing technical support to customers for addressing concerns regarding operation of equipment and expediting issue resolution.Key Accomplishments:• Generated $1M+ proposals by aligning corporate strategy and capability and utilizing SAP, Big Machines, and ALGO programs.• Demonstrated exceptional project management expertise for key pump skid projects, ensuring timely, profitable completion.• Conducted extensive specification review of oil / gas and food / beverage industries, while delivering interpretation and proposals for API 675 pumps aimed at optimizing sales using consultative approach.

SPX FLOW CLYDE UNION PUMP, Battle Creek, MI 2011 to 2015Project ManagerI Managed rotating pump equipment and process systems execution; effectively handling cost, delivery and quality to ensure best practices.Effectively coached and mentored team members, providing subject matter expertise to ensure successful project completion within deadline and budget parameters. Led all aspects of contract receipt and acceptance including financial terms, technical specifications and deviation management to ensure successful customer/corporate transition.• Successfully managed all aspects of project financial, delivery management, and accountability to ensure customer retention and increased sales.• Created and implemented training program for project managers on coaching shop floor project management methods, improving on time and on budget project delivery for increased profitability.• Provided professional management and follow up to meet customer requirements, achieving recognition for highest customer satisfaction levels in company history.Additional Experience:• Regional Sales Manager at JR Products, Dallas, TX• Owner, Project / Sales Manager at Chateau Luxury Homes, Dallas, TX• Metal Fabrication Specialist at United States Air Force