Don Bartlett Email & Phone Number

Baltimore, Maryland Area, Delaware, Southern New Jersey

Managing the account team responsible for focusing independent retail store owners and directors on growing sales and profits in a wide spectrum of retail markets for Supervalu, the countries leading wholesale grocery supplier.

Leading Center store growth and development initiatives for Independent Grocers in the Philadelphia market place.

Primary Customer Liaison for supply and distribution of product for two divisions of Safeway Foods with responsibility for sales exceeding $1.7 billion annually.Initiated, Directed and Negotiated an entire rewrite of inter-company processes and procedures in 8 categories resulting in 60% to 90% improvement in Key Performance Indicators of customer satisfaction after 1 year. Continued attention to constant process improvementsCoordinated multiple projects, which included Corporate and Regional Customer Management teams, Internal and Customer Procurement teams, IT, Finance, and Warehouse and Transportation teams. Redesigned and upgraded the account team to better-fit customer needs resulting in greatly enhanced customer relations and loyalty.Direct team of account executives, responsible for day-to-day operations for both perishable and non-perishable departments, assuring top quality customer service and satisfaction.Responsible for all areas of contract compliance, business plan development, and process improvement with customer's management team members including Category Managers, Directors, Vice Presidents and Regional Operations Directors.

Exceeded expectations in departmental lead role for new customer start-up team. Managed conversion of 400+ Bi-Lo/Bruno's food stores to a Private Equity firm managed retail food store chain.Negotiated all departmental business practices with Customer Vice Presidents/Directors.Hired and trained new division sales team while continuing to lead New England region.Lead role in warehouse conversion and new state-of- the-art HBC/GM warehouse.Developed and Coordinated 12+ million dollar seasonal program from infancy to conclusion. Navigated customer business during time of uncertainty and their profound business change.Full P&L, Sales and Expense responsibilityResponsible for Non Food sales budget, expense budgets, customer training, vendor relations, seasonal sales, and customer transition to their new business model.Continued in previous role of managing New England Sales staff while hiring, training and developing South Carolina Sales staff, plus acted as consultant for 52 acquired corporate stores.Promoted to Senior Business Manager of 3rd largest Account in the company.

sales increases in a business segment that has shown steady and constant business decline (Independent Grocery accounts). Positive sales gains each year.Selected for lead role, by acquiring company, to take over control and management of new combined sales force. Vastly increased the success and professionalism of new joint sales force.Initiated, developed and managed new service department to fill customer needs and ward off DSD (Direct Store Delivery) competitor, retaining over $8 million in "at risk" sales.Built reset/merchandising teams with internal staff managers and vendor field resources. Responsible for conversion and business retention of over 250 stores and 200 Independent grocery accounts after corporate take over.Direct Sales Management and Budgeting of 204 Independent Retailer accounts including New business development and business conversion for sales territory covering Maine to New York.Responsible for Sales Training, Coaching and Direction of 9-person sales team, 4-person reset team and 12-person route service department. Responsible for expense budgets and performance reviews.Lead role in conversion of 252 stores, responsible for business retention after corporate merger.Development and Management of Regional Sales Shows, Shipper and Seasonal programs.Development and Management of Customer Promotional and Advertising programs, Retail Price Management, Item selection, Category Management, Planogram development and implementation.Experience with WICS and EXE warehouse systems, Vista and Bicep buying systems, and Spaceman category management programs using IRI and AcNeilson data systems.Received promotion in 2004, expanding responsibility and scope to include New Southeast Region.

A strong regional grocery wholesale company purchased by SupervaluKey Account Manager for highest volume account in the company, led department in sales gains.

Led company in sales gains and profits as both District Manager of 14 stores, and Store Manager.