Don Baxter Email & Phone Number

Irving, Texas, United States

Dallas, Texas, United States

Plano, Texas

Recruited and hired as part of a team of management professionals with a specific focus to change the culture in the dealership to improve employee satisfaction. With the ultimate expectation of improved customer satisfaction and retention and increased profitability.

Dallas/Fort Worth Area

Tasked with directing 54 employees to meet the needs of the customer while establishing strict Ford warranty repair controls to prevent further counseling or audits from The Ford Motor Company. Accountable for daily operations to include all facets of customer satisfaction and profitability. Additionally, restructured the service production area to better support the service advisors efforts to meet and exceed the customer’s expectations.

Hired to integrate my knowledge and experience of automotive dealership fixed operations processes and controls into a small aftermarket performance brake manufacturing company. Restructured how the company uses MAS 90/200 accounting/manufacturing and production processes to reduce costs and cycle time in order to get a more reliable picture of profitability potential.

Responsible for establishing sound body shop processes and controls to mirror service department operations with a greater focus on customer satisfaction and profitability. Increased profitability from a net operating loss in March 2007 to a year end net operating profit of $260,000.00 and a 2008 year end of $497,000.00. Maintained a net operating profit of over $275,000.00 from 2009 through 2012 during the downturn in the economy. Additionally responsible for collecting a large overdue… Show more Responsible for establishing sound body shop processes and controls to mirror service department operations with a greater focus on customer satisfaction and profitability. Increased profitability from a net operating loss in March 2007 to a year end net operating profit of $260,000.00 and a 2008 year end of $497,000.00. Maintained a net operating profit of over $275,000.00 from 2009 through 2012 during the downturn in the economy. Additionally responsible for collecting a large overdue receivable from insurance companies spanning 24 months and establishing controls to maintain future receivables of 45 days or less Show less

Responsible for the structuring and managing the daily fixed operations focused at profitability and customer satisfaction in a fast paced rapidly growing Toyota/Scion Franchise.

Plano Tx

Initially employed to evaluate and reorganize the Collision Center to increase productivity and efficiency while assisting in the design of the new facility. Moved to the Service Manager position in November 2001 after achieving the Collision Center goal of reorganization and profitability

Irving Tx

Assisted in opening the Texas region. Responsible for the development of effective direct recruiting techniques to be used for staffing new locations opening in the Texas region. In addition, set new CarMax company standards for increasing vehicle reconditioning quality and productivity while reducing the vehicle reconditioning costs.