Don Butho Email & Phone Number

Johannesburg, Gp, Za

City Of Johannesburg, Gauteng, South Africa

• KEY RESPONSIBILITIES• Reception Management• Customer Service Workflows• Quotations and Sales Orders• Administration of down payment invoices for CBD customers• Delivery and back-order advice• RFQ’s• Entry and Data Maintenance of SAP B1 records• Quality Conformance• Office Management• Marketing Support• Backup Function• Compliance and Internal Processes

City Of Johannesburg, Gauteng, South Africa

KEY RESPONSIBILITIES• Manages and coordinates the activities of the regional customer service team• Draws up quotations, completes RFQs and processes sales orders as required• Acts as client liaison relating to product promotions, product availability, delivery information, pricing,quotations and refers to Sales Specialist / Applications Specialist/ Product Manager where applicable• Handles and responds to a wide variety of quotation requests, purchase orders and general customerenquiries• Takes ownership of customer complaints by responding to the complaint in a timely manner• Meets all turnaround targets for sales administration outputs• Assists in the general administrative and office management functions required in the region

City Of Johannesburg, Gauteng, South Africa

KEY RESPONSIBILITIES• Management and leadership of Customer Services / Telesales department• Set a clear mission and deploy strategies focused towards customer service levels• Maintain an orderly workflow according to priorities.• Train staff to deliver a high standard of customer service / Sales• Handling and resolving of escalated customer/ client queries and complaints• Maintaining Service Levels• First call resolution of queries• Performing general admin tasks• Resolve service enquires and/or complaints by clarifying the customer's complaint, determining thecause of the problem, selecting and explaining the best solution to solve the problem; expeditingsolution; following up to ensure resolution• Contributes to team effort by accomplishing related results as needed• Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions;enforcing policies and procedures.• Define achievable targets and goals for agents and teams to ensure we meet customer and businessneeds. Regularly review as required to support the business• Manage department resources as required to support customer demands.• Perform all miscellaneous duties as delegated by Manager

South Africa

Key Processes:Loan Kits to customers - to Manage the process and follow up on Loan Kits and completion of Imdemnity Form.Shop Online ManagementNetcare/Medicross/Medikredit. Regular updates of Price files, Product Status updates, Nappi Code applications and Maintenance thereoff.Procera: Create Equipment ID for Clinician and ProceraDaily CVM follow up on "old" unattended cases.Receive Returns back from Customers and distribute to CS associates (till we can manage to get the Barcode scanner.Ensure that Warranty claims are returned to Quality Assurance Department on a monthly basis.Ensure that Sales checks run is done at month end.Check that all Short Term Consignment are cleared at month-end and back in the systemFind a Lab ServiceAll Customer Service and Logistic Duties within SAP.

Bryanston, Gauteng

To assist organisations in finding top talent whilst facilitating the recruitment process from beginning to end, embodying the DAV values.Provide an end to end recruitment service in a niche marketDevelop a network of candidates and clientsArrange visits to client sites to maximize on opportunitiesMeet agreed sales and activity targetsProvide a high level of service to both candidates and clientsForm and maintain relationships with existing clients, adding further value and securing more businessInterview candidates over the phone and face to faceDevelop new business to build a pipeline of assignmentsAdministrationReference checksTelesales

Malbaro,Gauteng

• Contributing to cost efficiencies• Teamwork• Delivering customer service through adherence to quality service standards• Engaging in activates for own development• Maintaining quality service standards• Engaging in activities for own development• Operational excellence through the delivery of work processes according to defined quality standards• Executes deal pay-outs• Generates a finance contract based on customer information provided• Manages workflow• Obtaining and loading all new vehicle asset finance deals

Midrand

Responsible for generating revenue within SME and SOHO segments.Increase revenue by signing up new line contracts within the existing segment (Data, Voice and Smart packages).Increasing revenue by cross selling and upselling within the existing segments.Increase revenue by selling VASRetain the existing base in a form of contract upgrade renewals.Responsible and accountable for maintenance of the existing base in a form of analysing usage, contract term, VAS, correct username, cost centre, etc.Responsible for conducting campaigns within the existing base.Achieving set strategic targetsResponsible for managing services for customerImplementation of service improvement plans based on customer’s concern.Responsible for account planning and conduct regular service reviews with the customer in an effort to support service planning.Ensuring that the services and SLA related requests are aligned to the MAA, SLA and commercial agreementsEnsuring that service levels are maintained and achieved.Monitor trends and provide recommendations.Design commercial offerings to the customer.Develop RelationshipsCreate and manage relationship with customer and company’s stakeholders.Negotiate at the appropriate level within the company in order to ensure customer’s requirements are met and fulfilled.Partner with customer to create and develop industry best practise by creating long term relationship between customer and company.Provide SupportPro-actively manage customer’s request and relationships.Be able to offer comprehensive solutions to the customer based on their needs and requirements.ReportingReport on SLA performance across all customer touch points.Ensure that customer reporting is in place and provided to the customer within agreed time frames

Croydon,South Africa

Managing the Customer Care / Services Division Managing / Overseeing of the warehouse and staff Back office / Sales and marketing supportOrder taking Customer Care of the highest degreeAccount / Email QueriesEnsure a single point of contact for all clientsCentralising all stock information Producing Quotes / Submitting TendersResponsible for price files for various hospital Groups Delivering Monthly Reports / StatsHandling of Consignment Stock / ReportsResolving QueriesPerformance ManagementStrategic Planning Handling Operations / Couriers Training, Motivating and Managing Staff Member of the EE ComiteeHandling / Maintaining specific accountsVisiting / Maintaining relationships with clientsCustomer Satisfaction Surveys / Feedback

Midrand, South Africa

Supervising the Customer Care/Services Order taking Customer Care Account / Email QueriesCentralising all stock information Maintaining CollectionsResponsible for Credits / Debits / InvoicingDelivering Monthly Reports / StatsResolving Warehouse QueriesPerformance ManagementStrategic Planning Handling Operations / Couriers Training, Motivating and Managing Staff Member of the EE Board

Midrand, South Africa

Team Leader (Supervisor) Training, Motivating and Managing Staff Problem – SolvingAccount EnquiriesOrder taking Customer CareEmail QueriesSales/Marketing of products Communicating with UK & Ireland clientsHandling of Escalated Queries/CallsSupervising/Managing Staff of 15-20 agentsStats / Monitoring Calls / Assessing Agents DevelopmentCentralising All South African Queries and Information

Diploma, Business Administration

Damelin, Business Administration And Management, General

Supervisor Course - Slp 1,2 And 3.

A+ Core And Mcse

The Call Centre Industry Telephone Sales Communication Skills Customer Relationship Management Call

Basic Electronics Certificate, Wiring Of Equipment And Premises

Matric