Client service professional with 15+ years of experience building customer relationships. 13 years in a healthcare environment. Experienced with providing rapid issue resolution and resource management. Ability to understand and connect to a customer’s concern when time is critical and situations are stressful. Excellent at listening, empathizing and providing creative solutions that maintain contentment. Collaborative nature and strong ability to leverage processes, resources and relationships to create positive outcomes. Proven ability to prioritize tasks and requests, as well as provide proactive follow-up that enhances the customer experience and builds trusted relationships.