Don Cramer Email & Phone Number

Manages the planning, writing, and scoping of IT service projects to increase profit and efficiency of service engagements. Management of IT projects that require communication and collaboration at all levels.

Clearwater, Fl, Us

Direct a team of engineers and support staff that performed full internal service for a fast paced sales organization. Participate as a member of the leadership team to set business strategy, vision and company goals. • Instituted a Change Management process• Directed planning and upgrading existing VMWare environment to increase capacity and failover• Built storage migration and consolidation plan to increase space without purchasing new hardware• Implemented Orion (Solarwinds) monitoring for proactive alerting of critical systems• Relocated critical business systems from on premise to a reliable CoLo without business impact• Negotiated contract for DR location and moved company Ecomm site to increase stability and reliability• Worked with the desktop team to build a desktop process to speed up deployment and support • Built and implemented process and procedures for department• Managed national engineer deployment and scopes of work for internal and external projects

Tampa, Fl, Us

Managed staff in local and remote offices. Provided strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the firm.• Negotiated and managed the switch of network providers producing savings of over 1.5 million dollars for the firm while increasing bandwidth and stability• Negotiated and designed a new Cisco network core solution for the main data center and disaster recovery facilities• Conducted a complete LAN refresh in all of the offices for the firm • Responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and office automation • Acquired a new IBM XIV storage solution to increase document management performance and efficiency ($350k under budget)• Implemented a backup disk to disk solution, incorporating a de-duplication replication process to replace tape backup• Overseen the centralization of the Microsoft Exchange environment and conversion from Exchange 2003 to Exchange 2010 • Partnered with vendors to design a new VMware virtualized server environment to replace old physical environment, went from 180 physical server to 5• Replaced internal software management and remote support solutions with Microsoft SCCM to reduce cost of multiple single solutions • Reduced spending by $750k while increasing performance of the IT department• Negotiated and assisted in the design to upgrade the firm phone system changing from Nortel PBX to Cisco Unified Communctions

Tallahassee, Fl, Us

Managed a team of engineers, project managers and support staff that performed full scope solutions, Pre-sales and service delivery. • Built process and procedures for Mainline Network group• Managed national engineers and project deployment • Built scopes of work for networking brand projects• Designed and Reviewed Networks for customers

Managed a team of engineers, project managers and support staff that performed full scope solutions, Pre-sales and service delivery. Participated as a member of the executive management team to set business strategy, vision and company goals. • Built process and procedures for Technical Services team• Managed national engineer deployment and scopes of work for all projects• Managed Microsoft server and email upgrades including email archiving solutions• Re-established the technical services group from a cost center to a profit center• Introduced development plans for team members to encourage personal and professional growth• Implemented a hosted ticketing/billing system to track services and increase efficiency

Us

Responsible for global network architecture and support including data, voice, and video for over 130 offices and 5500 users. Negotiated global contracts, and set security standards for firewalls, intrusion detection and prevention systems to enhance global security.• Developed a network team from a staff of three (3) to twenty two (22) in local and remote areas for regional network support and design• Directed the build of a Network Operations Center and a highly successful network team in India for global systems monitoring and level one support• Facilitated personal development plans for global team members• Developed and implemented a global Cisco Voice over IP solution to enhance business communication with reduced cost• Reduced the communications budget over $2 million annually by implementing a capacity review committee to manage network bandwidth• Instituted a global security solution for traveling users and SOX compliance.• Collaborated with the business to implement a global contact center solution for 600 users in the customer service department (Tampa, Mumbai, London, and Australia)• Instituted Video over IP to utilize the global data network while reducing video conferencing cost• Worked closely with the applications development teams to ensure proper development and roll out of applications

Brentwood, Tennessee, Us

Responsible for communications and systems for over 350 doctor’s offices between Florida and Texas. Researched and proposed to senior management products to enhance the infrastructure.• Developed an Information Technology department from the ground up including support, implementation and training teams to standardize processes and enhance customer satisfaction• Implemented a help desk to field all first line support questions and duties.• Configured and implemented frame relay network for multiple remote locations to reduce communications cost and increase reliability

Nashville, Tn, Us

Responsible for day to day operations of network connections to the local and corporate systems. Implemented and supported a multi-platform system environment. Responsible for selection, installation and configuration of computer hardware and software systems.• Stabilized and restructured the network/systems infrastructure to provide a reliable environment for over 300 users• Developed a 24 hour support model for systems support to increase availability• Designed and implemented a system for remote users for off hours’ connectivity

Business Management, Business/Information Technology

Electronics, Information Technology