I Seamlessly transitioned into a role primarily held by the departing COO. Since starting I have spearheaded vital aspects of daily operations. In a dynamic environment, I rapidly have acquired expertise in DOT compliance, intricate trucking regulations, and navigated the complexities of EPA and operational regulations governing our scrap yard operations.

Güerito Customs is an online Print on Demand Novelty T-Shirt and gifts shop. I developed the website through Shopify and design all the graphics for the T-shirts, apparel, and gifts. I also do all the marketing and Social Media for the site.

I led the e-commerce enablement program for the Northern California Region by implementing pilots and innovation projects, including the scope, objectives, and deliverables to drive critical business inputs, then translating them into actionable steps across multi-segment channels.► Promoted to leadership, positioned under the directorial level to support 50 stores, and oversee 25 region-specific locations.► Served as on-site expert, piloted and spearheaded initiatives to assess scalability, successfully assuming operations of 15 additional stores into program.► Tasked with analyzing performance and business results by location, optimized fulfillment program execution, resulting in unparalleled Q1 & Q2 2023 performance. Consistently ranked first in KPIs, surpassing 8 other regions, showcasing exceptional achievements.► Adopted and rolled out innovative tools to analyze individual shopper productivity and efficiency, leading to remarkable 7% increase in paid utilization. ► Achieved performance goals and improved regional in-store performance, resulting in recognition as Team Member of the quarter for Q3 2022.► Recognized for achieving high levels of departmental performance and contribution, earning prestigious Regional and Global All-Star Awards for 2022.

► Entrusted with managing E-Commerce KPIs, successfully reduced out-of-stock metrics from 5% to 2% average within one quarter.► Spearheaded highly successful rollout of Rescue Shopper initiative, surpassing company standards with an outstanding 98% Utilization and 95% Support metrics attainment.

In this role, I spearheaded multiple market launches by establishing robust strategies for developing processes for a Mobile Kitchen Fleet. I guided a cost-effective operation to scale and implemented changes that improved field operating efficiency and customer value.► Scaled fleet operations from 3 to 10 markets in just 2 years, achieving successful expansion and growth by creating, revising, streamlining effective procedures.► Implemented KPIs, achieved remarkable average of 1.9 deliveries per hour, and successfully reduced overtime utilization by 3%, surpassing company goals.► Relied upon to present product demonstrations and build strong relationships, resulting in securing a remarkable $275M investment from Softbank.► Oversaw the hiring, labor control, and performance of 12 captains (hourly supervisors) and 24 hourly associates.

I had the wonderful opportunity to influence my customer service and people management skills by directing multiple restaurants under a business umbrella. I invoked strategic leadership to guide unique concepts to scale, including store initiatives and operational decisions. Overall, I executed the mission to maximize employeeployeeoyee and resource utilization to ensure a profitableblele operation.► Launched new market by leading grand opening of newly opened location in Berkeley, CA.► Improved company's flagship, highest volume location in San Francisco, implementing parallel processes of successful stores. ► Decreased food costs to 28% by piloting innovative inventory program, which effectively identified par levels, minimized losses, and reduced waste.► Oversaw store developments, served as designated training store, equipping staff with comprehensive training across all operational facets.► Pioneered first-ever Gift Card distribution program, securing victory in company's inaugural holiday gift card contest.

In this role, I was primarily responsible for optimizing and scaling operations. I was fortunate to be sourced and hired by top franchise owners of the San Francisco Bay area. During my short tenure, I developed operational strategies to maximize cost efficiency and implemented procedures to ensure high-quality customer service.► Enhanced profitability by implementing cost control initiatives that effectively curbed food waste and minimized inventory discrepancies.► Implemented effective cost-conscious, inventory-saving strategies, achieving substantial 12% reduction in food costs within a quarter.► Optimized labor hours by aligning staffing levels with shift demand, leading to noteworthy 10% reduction in labor expenses.

I contributed to creating a concept for a growing Liquid Nitrogen Ice Cream startup to enter a new market in California. I supported multiple units without GMs, surviving three stores in a peak period in 2015. I persevered to exceed business goals through effective improvement strategies.► Divided weekly work hours traveling to up to three locations ensuring each maintained company standards and performed well. ► Developed and implemented highly effective efficiency initiative, successfully streamlined service time from 4 to 2.5 minutes, surpassing company expectations.► Partnered with corporate stakeholders to revamp company-wide training program, including GM training for three new stores, leading to efficient new store opening process and successful launch of Southern California market.► Cultivated team member into next generation of restaurant managers through dedicated mentoring and skill development, enabling them to advance to AGM and Corporate Front of House Trainer roles.

I had the wonderful opportunity to influence my customer service and people management skills by directing multiple restaurants under a business umbrella. I invoked strategic leadership to guide unique concepts to scale, including store initiatives and operational decisions. Overall, I executed the mission to maximize employeeployeeoyee and resource utilization to ensure a profitableblele operation.► Launched new market by leading grand opening of newly opened location in Berkeley, CA.► Improved company's flagship, highest volume location in San Francisco, implementing parallel processes of successful stores. ► Decreased food costs to 28% by piloting innovative inventory program, which effectively identified par levels, minimized losses, and reduced waste.► Oversaw store developments, served as designated training store, equipping staff with comprehensive training across all operational facets.► Pioneered first-ever Gift Card distribution program, securing victory in company's inaugural holiday gift card contest.

Promoted to General Manager within first three months of being hired. Successfully operated high volume location in the heart of Downtown San Francisco.• Improved sales from $1.5 million to $1.8 million by focusing on throughput and staff training.