Dec2014 AFL to Present Global Tier II and III NOC Technician• The Transport Network Operations Tier II accomplished monitoring, troubleshooting, and repair of the DWDM backbone. Troubleshot issues on the backbone network including DWDM, Data and SONET. This position operated in a 24x7 environment and will involve weekends and holidays. Position identified/troubleshoot issues in a high-pressure environment. Coordinated with Transport Engineering, Field Operations, Dispatch, Access and OSP Engineering.• Instrumental in/follow-up of an RCA/RFO for critical outages. Interpret OTDR traces and OSA readings. Professionally interact with both internal and external customers. Create and document Method of Procedures to support repair/software processes and activities. Communicate and train peers on equipment and design issues,• Knowledge, Skills, or Abilities -Experienced with the following equipment: Ciena 6500 product line, ADVA DWDM product line; Nortel OC48Classic; Tellabs 5500, Cisco and Juniper Routers and Accedian switches, BTI 7800 and Legacy equipment. SME in Transport Equipment, One Control, PSM and EMS/NMS platforms. Ability to effectively isolate issues in a timely manner. Familiar with CWDM/DWDM(C-band, L-band, Digital DWDM) theories and protocols, experienced with troubleshooting wavelengths (2.5g, 10g, 40g, 100g) DS0 to 100G, 10 MB to 100G. • Thorough understanding of sub-tended equipment and circuits. Provided software implementation, inventory and SLA reports. Managed field technicians and personnel during troubleshooting and maintenance activities.• Measured performance and analytics of system failures by product, by customer and by alarm type. Impact of onsite response teams and program management for site access, dispatch and RMA shipping and return were nightly occurrences throughout the shift. System alarm trends were also monitored for infant failure rates and system performance issues

August –Dec2014 Yellow Pages Tucker GA Sr. Instructional Designer: Contractor (short-term contract) • Develop Yellow pages internal sales and associated ERP system for Technical support, sales and new product roll out of self-paced and instructor-led courses using all current Microsoft office suite software, Adobe Captivate and multiple other development tools. • Research, test and deploy remote learning system to speed impact and minimize cost. Primary developer and tester with little to no resources given the dynamic and constantly changing deliverable requirements, schedule and feature sets. This included testing, certification and practical skills assessment for adult learning. Train the trainers as needed to deploy to the field.

SOFTWAREMicrosoft Office 2010,2013, 2000, XP Adobe Acrobat and Distiller Share PointMicrosoft Publisher Adobe Flash Builder CS5 Articulate 2009 and 2013Microsoft Project Adobe Photoshop (4 years) Adobe PresenterSnagit 5 years Captivate 6 and 7 (5 years) Articulate StorylineLectora enterprise and Inspire 11 Siebel (6 years) Fly PaperAdobe Flash (2 years) Information Mapping Corel Draw (10 years)Absorb LMS Admin (5 Years) Exceed LMS CLI, TL1 , Unix and GUINetwork Management NMS and Ems Visio Frame Maker 5 and upProfessional Experience:Jan 2014 to Present Aio/Cricket WirelessInstructional Designer and Project Manager-(contract position)Alpharetta, Ga Implement, design, plan training program merger migration for change management during company transition from current entity to new public facing groups to include Sale Associates, Dealers, Territory Directors, Managers and Leadership. Pilot transition, re-brand and move the training partners through company evolution into a larger mobile and remotely connected but informed entity. Improve local, regional and companywide implementation. Focus on skills attainment through short focused and measurable learning programs. Captivate 7, some Lectora and primarily Storyline suites are the main drivers/development programs used to support mobile, LMS, E and M learning environments plus other avenues to reach target audiences. Captive 7 projects include but are not limited to student certification testing, software simulations, course development and self-paced e-learning courses.

Managing Internal Training Quality audits, customer satisfaction, training course development standards.E-learning Developer and LMS AdminGlobal training locations, additionally supporting transitions into e-learning and other electronic learning portals, technical staff and resource allocation for a diversified and highly technical team.Leading the company into modern learning

L• Pioneered and developed 5 product lines into 16 technical courses. • Engineered the training lab and facilities. Performed training of our customers in Operations, Maintenance, system engineering and administrators for all products. • Researched all relevant aspects of each release to verify feature content, tested compatibility, wrote bug reports and documented the corrections. Documented product lines with frame maker and Robo Help• Ensured ongoing improvement of product knowledge, training and presentation skills, of the training staff and peer organizations. Led the mentoring of new employees, instructors, verification and engineering staff. User Interfaces: Command Line interface, TL1, and telnet. Operating systems- Windows XP & 2000, Sun Solaris, Linux Test equipment – OC3,-OC-192, GIGE, Optical spectrum analyzers, meters and video scopes, Digital Voltmeters. ` Smart bits. Microsoft 200 Suite- Word, Power Point, Excel, Visio, Framemaker/Robo Help, Adobe Distiller, SAP and other software packages.

• Developed and delivered AMN 5192 OC-192 4 Fiber BLSR courses for customer engineering disciplines, upper level management, Network operations centers and maintenance personnel. • Managed training staff and assistants, performed evaluations and maintained departmental budgets. • Started research and development for the DWDM 32/64 channel system for course development. Taught prototype courses to all mentioned groups. • Developed and produced a certification qualified broadband ATM introductory and edge 655 Mb/s switch equipment training course. This package included and instructor guide, maintenance manual and objective oriented lab performance Job sheets. • Actively participated with our ATM forum representative on ATM issues. Designed in conjunction with the engineering personnel and staff• Co supported the training of Hitachi s network management system.• Collateral duties comprised of training facilities, lab engineering and implementation, database management and file keeping of all class related information and customer contacts. • Performed as department representative to implement and develop the required level two policies and level three work instructions for ISO 9001 certification.

• Performed technical training for system engineers, maintenance engineers, management and other telecommunications professionals of Bell operating companies. • Other clients included private communications service providers and internal NEC employees. • Training included the installation, operations and maintenance for all of NEC transmission products. • Provided customer feedback to engineering groups for evaluation of possible engineering changes. • Familiar with TL-1 language in both OTGR and TA-199 formats. • Also familiar with TCP/IP addressing formats for use with network management systems and operating systems. Operated VT-100, craft interface devices, PC applications for specific menu driven software, and sun workstations operating on Hewlett-Packard Openview. • Developed objective oriented training course material and training manuals. Provided telephone technical support to customers, system engineers and other internal departments concerning all NEC transmission equipment, as pertained to customer service operations. Assembled simulated systems in the training departments to test, isolate, and diagnose the trouble as described by the customer/engineer.