Don Evans

Don Evans Email and Phone Number

Senior Service Desk Analyst @ Allied Digital
Columbus, OH, US
Don Evans's Location
Houston, Texas, United States, United States
About Don Evans

Don Evans is a Senior Service Desk Analyst at Allied Digital.

Don Evans's Current Company Details
Allied Digital

Allied Digital

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Senior Service Desk Analyst
Columbus, OH, US
Website:
theearthcenter.com
Employees:
20
Don Evans Work Experience Details
  • Allied Digital
    Senior Service Desk Analyst
    Allied Digital
    Columbus, Oh, Us
    View
  • The Earth Center Of Maanu, Inc.
    Information Technology Specialist
    The Earth Center Of Maanu, Inc. Dec 2015 - Present
    Remote
    View
  • Allied Digital
    Help Desk Engineer Iii
    Allied Digital Mar 2015 - Dec 2021
    - Managed and resolved a high volume of Tier I and Tier II tickets, achieving a 97% SLA compliance rate and improving first-level resolution rates by 10%.- Reduced ticket backlog by 58% in two months by streamlining ticket triage and prioritization processes, ensuring faster response times and improved customer satisfaction.- Developed a Wiki Quick Search tool using HTML, CSS, and Bootstrap, which improved resolution speed by 20% and supported quicker knowledge-sharing among team members.- Supported the integration of Microsoft 365 applications and guided users on essential functions, improving end-user productivity and reducing repeat tickets.Technical Skills: Windows OS, ConnectWise, Active Directory, Microsoft 365, network diagnostics, ticketing systems
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Don Evans Education Details

Frequently Asked Questions about Don Evans

What company does Don Evans work for?

Don Evans works for Allied Digital

What is Don Evans's role at the current company?

Don Evans's current role is Senior Service Desk Analyst.

What schools did Don Evans attend?

Don Evans attended University Of Phoenix.

Who are Don Evans's colleagues?

Don Evans's colleagues are Urop Decaar, Mark Lamovec, Tec David, Nehez Meniooh, Velia Gonzales, Patrick Saint-Eloi, Master Naba Lamoussa.

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