• On call 24/7 for customer issues.• Reduced formal customer complaints 10% year to year 2013 through present.• Integral part of team who helped receive “General Motors Supplier Quality Award” (2014).• Coordinate root cause of quality issues utilitizing fast response process.• Coordinate sorts at customer locations using GM third party designated sources.• Assist customer in troubleshooting assembly issues at their OEM assembly sites.• Submit corrective actions into customer computer on-line systems utilizing GM supplypower, Plex, TRW VIN, Federal Mogul Supplynet, Timken Supplier Network.• Monitor customer websites on a daily basis for any quality issues utilizing GM supplypower, Plex, TRW VIN, Federal Mogul Supplynet, Timken Supplier Network.• Sharepoint administrator for final approvals in our quality document system.• Primary point of contact to GM supplypower for daily checks and distribution of supplier bulletins to key personnel when information is pertinent to Kyklos business with GM.• Skilled in resolving customer service issues and finding “Win Win” solutions• Lead “Protect The Customer” Meetings per GM requirements.• Root cause quality issues occurring in the production process using 8D, drill deep and wide, 5 why, fishbone and other customer required problem solving methods.• Contribute to continuous improvement activities with cross-functional operations and engineering teams.• Conduct process capability studies for modified or new processes using IQS or Minitab.• Maintain and generate daily and monthly scrap and buildability reports for management review.• Conduct gage reliability and repeatability studies for modified and new gage processes using IQS or Minitab.• Responsible for submitting customer Notifications of Change.• Negotiated PPAP requirements with customer.• Managed cross functional team to get PPAP documents finished, compiled all requirements and submitted to customer