Don Francom Email and Phone Number

• Monitor alerts from workstations, servers, LAN, WAN, and other data networks• Ticket monitoring for network components/systems/applications for potential service outages or equipment failures and document events via event management system as they occur.• Assess network alarm conditions and relay details to the appropriate department.• Escalates issues with documentation when required in a timely manner.

• Solve Help Desk tickets and escalate ticket when needed.• Created new employee accounts for network access. (Office 365, Active Directory, and custom software)• Managed and maintained Asset Tracking of end user hardware.• Prepared new systems for Deployment into IT Environment. • Analyzed old decommission equipment for reuse or disposal.

• On-site support at client premises performing tasks such as hardware, software, and network troubleshooting.• Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission in network closets and data center network cabinets.

Provide wired and wireless networking support for ebay.Monitor and maintain switches and routers.Respond and troubleshoot any alerts or instances that involve the network.Contact ISPs for any circuits that are down/bouncing.Change routes and traffic for maintenance as needed.Document changes that are required for the network.Respond to incidents involving the network or the areas monitored.White list devices.Leading the replacements of network devices.

Provide tech support for Aruba Networks.Troubleshooting wireless networking for government and private companies.Understand client networks in order to facilitate product support.Work within clients network constraints to problem solve hardware and software configuration issues.Document the network configuration, all changes that were made, and solution to the problem for every client. Document and review any bugs, errors, physical set up issues, tech support logs, network diagram, when needed, and communication pertaining to the case.Trained in wireless controllers, APs and IAPs.

Building and Maintaining small networks, computer hardware, and computer software

Administrating and building network for salesmen.Create and maintain database of client information.Test software from venders for clientele. Provide technical support and training to sales staff

NAI, Anti-virus support for McAfee.Intuit, Helping customers for two seasons with Turbo Tax.Measured Progress, Grading Statistical Tests for Educational Purposes

Monitored the systems to insure the software and hardware were functioning correctly. Tested a recoded system, as needed, to determine whether the system was improved or degraded. Learned System Administration, including the system language and command lines for systems to control the environment. Provided daily testing of new codes within the system. Selected by Administration to work on the new system because of demonstrated competence.