Don Frank, Pmp Email & Phone Number

St Petersburg, Florida, United States

I am excited to take on my new role to develop and implement strategies to drive revenue growth at Blend. My team and I will be focused on Marketing Operations, Client Support Operations, Sales Operations, GTM Product Data Analytics, and Sales Enablement.We will continue to lead the GTM operational focus on cross functional collaboration with Product, Engineering, Design, Finance, Accounting, and especially our customers. My goal would be to find a way to get every function's data visible to one another in clear and concise ways.I will be involved in the full life cycle starting from sales forecasting to lead generation to conversion and retention, optimizing our go-to-market approach. One of my main focuses is implementing key strategies and processes to ensure alignment to the organization’s revenue plan, while strengthening pipeline visibility and management.

Orlando, Florida, United States

I am excited to take another step with Blend as the GTM Strategy & Operations Lead working directly with our executive team, functioning in a Chief of Staff capacity. I will assist in the strategy of daily operations for the Go To Market areas by collaborating and engaging closely with Marketing, Growth, and Professional Services to identify any issues and provide valuable solutions.I will also be working on strategic initiatives within the teams, help prioritize and asses business needs, and track our key metrics in the GTM areas. I am looking to make a large impact in the new role, as I believe it will be critical to our need for alignment with all segments of the GTM Org and ensure we are aligned on our company goals for 2023.

Orlando, Florida, United States

In my role as Customer Success Operations and Analytics Manager, I own the operations for major operational and analytics functions under Blend’s Customer Success organization, supporting our Professional Services, Solutions Engineering, and Product/Integrations teams.I will help define and be responsible for tracking all of Customer Success metrics, running forecast processes, building tools that streamline our operations, managing customer satisfaction data, and working with Product to automate parts of the implementation motion.My team and I will also lead annual planning on behalf of the Head of Customer Success, working closely with Finance to inform decisions on implementation timelines and other metrics that forecast financial guidance. I will also be designing processes to improve analytics and strategy to make growth decisions.Critical Customer Initiatives will also be in my area of responsibility as we lead the most customer focused and complex projects cross functionally in the organization- with a focus on our customers' experiences and needs. The projects we continue to manage have far reaching impacts as we work across Sales, Product, Integrations, and Deployments to ensure our rollouts are in sync but also continuously improving for the customer's benefit.

In my new role as Critical Customer Initiatives Lead, I own the delivery of Blend’s most important customer programs. I work cross functionally, connecting Growth (Sales and Success), Product, Marketing, and Professional Services (Deployments and Integrations) teams to deliver highly complex initiatives to drive results and manage risk. These initiatives range from critical product rollouts to industry driven compliance changes that impact many or all of Blend’s customers and are critical to the ongoing success of Blend and our customers.I am excited to dive into the details, connect and understand our customers’ needs, and quickly remove any roadblocks to solution next steps for our valued customer base. I will prioritize customers above all else, mobilizing whatever organizational resources are necessary and coordinating executive decisions to deliver customer success. I look forward to facilitating difficult conversations to determine root causes of risks / issues and bring the cross-functional team together around an agreed action plan for our customers.

Greater Orlando

As a Program Manager at Blend, I focused on driving and executing on strategic initiatives with some of our most important partnerships. I worked collaboratively and cross-functionally with different teams at Blend to ensure we’re executing on our strategic partnership objectives. I focused on managing critical and complex work-streams for implementation of new or enhanced functionality. I also interfaced directly with these partners to ensure we’re aligned on customer expectations, production support processes and delivery timelines. As a staple of the role, I identified and articulated how Blend and it's strategic partners improved processes to maximize efficiency and operational impact.In my role, I implemented and lead effective program management routines for multiple complex work streams with our most important partners, which is one of my areas of expertise. I collaborated with sales and partnership teams to align and communicate partner channel strategy as well as key deliverables as they relate to Blend’s objectives and strategy is one of my top priorities to make an impact at Blend. I ran point to closely monitor our customers feedback regarding integration updates, new features and releases to ensure we are providing the best product possible.

Greater Orlando

I have moved to a new role as Principal Engagement Manager so I can work closer with our customers to ensure a great customer experience on some of the largest and most complex ServiceNow implementations across the globe. My new role enables me to work side by side with our customers as an advocate and strategic trusted adviser for their goals within the ServiceNow platform. I also leverage my experience of implementing every type of ServiceNow module and application multiple times to each and every customer I work with to support their business, process, and technological needs.

Buffalo, New York

In my role as Manager of the PMO, I will be ensuring we continuously improve on delivering great projects to our customers, always stay on the cutting edge of the industry, and do it the Crossfuze way. I am also responsible for instilling best practices on project delivery, customer relationships, and developing my Engagement Management team to the best they can be. I will still be managing projects, as this is one of my passions in my career.

I am an Engagement Manager at Crossfuze, working with many different types of projects within IT and the business environment. I have worked on projects detailing in technologies such as Network Systems, Infrastructure, Software Application Development, Telecommunications, and Virtual Server Environments, as well as Banking and Health Care industries. My main focus has been on Service Now to implement for various modules within the platform.I am also PMP Certified and I use PMI project management techniques and methodologies to ensure my projects are a success. As a project manager, I put everything I have at my disposal into every project that I work on. With my organizational, planning, communication, and customer relation skills, I work with the customer every step of the way to ensure they are comfortable with everything that is occurring within their project and the direction it is headed to help their IT environment. I work closely with each member of the project and stakeholders to understand the goals of the customer and solve the problem that they have come to him with, no matter how large or small. Results are important to me and that each project is completed with customer satisfaction and to the highest of quality.

Praxair Inc