Don George Email & Phone Number

Cambridge, GB

Cambridge, England, United Kingdom

• Facilitated the reporting for archived data from retired applications whose data is required for statutory purposes.
• Provisioning and supporting large complex datasets to allow users to analyze data across multiple systems for data mining purposes.
• Implemented data flows to connect operational systems, data for analytics and business intelligence systems.
• Designed ETL(Extract, Transform, Load) scripts and code to ensure the ETL process performs optimally.
• Built accessible data for analysis.
• Developed, coded, and tested new reports and modifications to existing reports, adhering to established standards and utilizing tools such as Crystal Reports, SQL Server Reporting Services (SSRS), Business Objects, and.

Cambridge, England, United Kingdom

• Monitored the performance of Wavenet's telecommunications services, ensuring optimal quality and reliability.
• Resolved service issues by identifying root causes and coordinating with cross-functional teams for t timely resolution.
• Provided exceptional customer support, addressing client concerns and keeping them informed throughout the incident resolution process.
• Maintained accurate records of service incidents, resolutions, and relevant data to facilitate trend analysis and process improvement.
• Actively participated in process improvement initiatives to enhance service delivery efficiency and minimize disruptions.
• Collaborated closely with network operations, technical support, and engineering teams to streamline service operations.

Kochi, Kerala, India

• Developed ETL routines for Extraction, Transformation and Loading data into target Databases.
• Performed data analysis and normalization to resolve requirement conflicts and gaps between various data stores and business entities.
• Worked extensively in Oracle warehouse builder to create, analyse and maintain mappings to enhance data flow from source systems to Data marts.
• Worked with engineers from disparate source systems for data acquisition, transformation and data quality.
• Documented and developed ETL routines related to Fact Tables, Dimension Tables, star/snow flake schema models, slowly changing dimensions, foreign key concepts & referential integrity.
• Defined business rules and transformations for data coming from source systems into data warehouse to match business application of data.

Msc Cybersecurity, Commendation

Master Of Computer Applications - Mca, Computer Applications

Bachelor Of Computer Applications, Computer Applications