Don Hacker Email & Phone Number

Eden Prairie, MN, US

• Provide expert-level leadership and strategic direction for product delivery and management of UnitedHealth Group’s enterprise-enabled portfolio (eSignature, Fax, OCR, Print, Adobe Desktop Applications, and Creative.
• Represented the portfolio’s products/services across the enterprise and acquired entities (350,000 employees).
• Achieved $16.5M cost savings in two years via one RFP with vendor change by renegotiating two contracts.
• Secured business estimated annual savings of $3M per year with technology replacing manual data re-entry.
• Transitioned eSignature service of UHG’s to enterprise digital transformation service (1.3M transactions per year).

US

• Liaised with Optum Health and IT technology teams on risk management, finance, sourcing, and procurement. Tasked with overseeing the implementation of Connected Care Colorado Telemedicine to achieve the company’s.
• Completed multiple projects, including remote connectivity solutions for infield clinical staff; workspace as a Service (WaaS); GPS tracking/panic alert solution for Corporate Risk Management and Human Capital.

• Consultant that managed many customer engagements and critical project milestones.
• Managed multiple Cisco projects including unified communications, network infrastructure, security, IP phones, and E911.
• Provided pre-sales and post-sales support for commercial and public sector sales teams.

• Managed project team for a Microsoft technology system refresh – completed on time on budget.
• Relationship manager and customer advocate who listened too and identified customer needs, communicated to Engineers, and ensured the correct delivery of those requirements.

• Designed/implemented/project managed division infrastructure and systems buildout tasked with supporting and enabling the transformation of the Fulfillment Services Group into an enterprise-wide technology division.
• Supported division expansion from 8 to 17 production facilities, 300 to 800 employees, and facilitated annual revenue growth from $80 million to $400 million over a five year period.
• Designed IT systems, services, and infrastructure that supported large digital print, packaging, fulfillment, literature management, and distribution programs for numerous fortune 500 companies including UHG, Kaiser.
• Designed network infrastructure upgrades, developed new security, process, support, and system standards, to enable HIPPA compliant secure-data capabilities that were deployed across six business units and 43 sites.
• Performed division wide discovery of all WAN/LAN networks and systems. Built a testing environment to validate and establish system standards for all IT technologies. Designed and deployed the production environments.

• Consultant to Banta Literature Management for over 1 year before being hired full time.
• Acting IT Manager for 4 ½ years for key customer at their corporate headquarters. Responsible for all onsite and remote IT networking technology recommendations, deployments, and post installation production support.
• Performed customer RFP request for network discovery, documentation, and change recommendation.

Associate Degree, Finance, General

High School