Don Hebert Email & Phone Number

Strathmore, Alberta

• General windows Server enterprise administration.• Administer MDT/WDS server to perform windows client lite touch image build and deployment• MS Intune and Meraki iOS MDM• Provide Windows Client support and troubleshooting of software and hardware issues via in person or TeamViewer remote support• User account administration and application licensing in Office 365, Adobe, Apple• MS Exchange administration (on premises and online) • Manage user physical security access… Show more • General windows Server enterprise administration.• Administer MDT/WDS server to perform windows client lite touch image build and deployment• MS Intune and Meraki iOS MDM• Provide Windows Client support and troubleshooting of software and hardware issues via in person or TeamViewer remote support• User account administration and application licensing in Office 365, Adobe, Apple• MS Exchange administration (on premises and online) • Manage user physical security access via Genetec, create and maintain user ID/access cards and FOB’s• Install and configure client workstations and peripherals• Manage IT equipment inventories, maintenance and engage with vendors and manufactures for warranty repair/replacement• Install 3rd party software and upgrades, manually or via automated processes (via Ninite, group policy etc.). Manage windows OS updates via WSUS server• Troubleshoot client device network connectivity issues (including Wi-Fi, VPN)• Develop and maintain IT documentation, procedures and knowledge base• Monitor and respond to end user support requests via email, phone, text, in person and support ticketing system (Web helpdesk and Topdesk),• Manage and maintain enterprise and desktop print and scanning device windows and Canon Uniflow print server administration, troubleshooting and general print/scan device maintenance• General Audio/Video setup, maintenance and troubleshooting• Assist clients with the setup of online meetings via MS Teams, ZOOM etc.• Configure and manage remote desktop access via Parallels RAS Show less

Calgary, Ab. Canada

• Perform Windows Server Administration (AD, Group Policy) • Manage SCCM Administration (Software Deployments, Software Updates, Device collection management, etc.)• Provide Windows Client OS Support• Support VMware Administration (ESXi 5.5, 6.5)• Deliver HP Enclosure and Blade server Administration• Provide support to end users experiencing software and hardware issues• Install and configure PC workstations and related equipment• Maintain equipment inventories and… Show more • Perform Windows Server Administration (AD, Group Policy) • Manage SCCM Administration (Software Deployments, Software Updates, Device collection management, etc.)• Provide Windows Client OS Support• Support VMware Administration (ESXi 5.5, 6.5)• Deliver HP Enclosure and Blade server Administration• Provide support to end users experiencing software and hardware issues• Install and configure PC workstations and related equipment• Maintain equipment inventories and deployment records• Install software and upgrades, manually or via SCCM Deployment• Troubleshoot LAN devices and common network issues (including Wi-Fi)• Develop and maintaining IT documentation and procedures• Provide end user support via email, phone, support ticketing system (Heat), desk-side Show less

Calgary, Canada Area

Was responsible for all in-shop and on-site service for HyperTec’s Calgary branch office, as well as any phone and technical sales support that may be required. Completed a six-month computer support / consulting contract with the City of Calgary, Parks and Recreation division.• Assisted in the integration and configuration of approximately 200 new Compaq Deskpro-EP NT/workstations throughout the Parks and Recreation department.• Was responsible for re-building, Y2K testing and… Show more Was responsible for all in-shop and on-site service for HyperTec’s Calgary branch office, as well as any phone and technical sales support that may be required. Completed a six-month computer support / consulting contract with the City of Calgary, Parks and Recreation division.• Assisted in the integration and configuration of approximately 200 new Compaq Deskpro-EP NT/workstations throughout the Parks and Recreation department.• Was responsible for re-building, Y2K testing and re-integration of approximately 150 older Pentium class systems.• Assisted in the design and development of standard software builds and Ghost-images for all the Parks and Recreation Division’s NT/Workstations, Windows95 clients and Laptop systems.• Provided troubleshooting and desk side support assistance to all Parks and Recreation employees as required in the Public Building, Parks Depots and Pools.• Installed and configuration of software packages and hardware components.• Repaired and upgrades to new and old systems.• Provided network printer installation and troubleshooting.• Consulted on many issues dealing with City of Calgary Parks and Recreation computer systems. Show less

Calgary, Canada Area

Key player in the research, development, design and manufacturing of all Dawson brand computer systems, which consisted of many different models from entry level home based systems to network servers.• Assembled, installed and configured of all Dawson computer systems.• Handled customer sales, quotes and technical support.• Created the Dawson Technologies web-site www.dawson-tech.com• Performed OEM pre-installation and configuration of Windows 95 and 98.• Installed and… Show more Key player in the research, development, design and manufacturing of all Dawson brand computer systems, which consisted of many different models from entry level home based systems to network servers.• Assembled, installed and configured of all Dawson computer systems.• Handled customer sales, quotes and technical support.• Created the Dawson Technologies web-site www.dawson-tech.com• Performed OEM pre-installation and configuration of Windows 95 and 98.• Installed and configured of software packages and hardware components.• Repaired and upgraded of older legacy computer systems.• Participated in Intel IPD technology-training programs.• Oversaw inventory purchasing, stocking, shipping / receiving and quality control. Show less

Calgary, Canada Area

Was directly responsible for supervising the shipping/receiving, stalking and inventory control of a multi-million dollar inventory of Progressing Cavity gear boxes, pumps and related oil production parts and equipment for the company’s branch offices and major progressing cavity pump distributors. (Dosco supplies all western Alberta branches, CE Franklin all western Alberta branches and BACH Oil Field services Kalkaska Michigan, USA.• Acted as an Assistant Systems Administrator managed… Show more Was directly responsible for supervising the shipping/receiving, stalking and inventory control of a multi-million dollar inventory of Progressing Cavity gear boxes, pumps and related oil production parts and equipment for the company’s branch offices and major progressing cavity pump distributors. (Dosco supplies all western Alberta branches, CE Franklin all western Alberta branches and BACH Oil Field services Kalkaska Michigan, USA.• Acted as an Assistant Systems Administrator managed user accounts, files shares, integration of new systems and software, provided end user hardware and software support throughout the company in a 60+ user client server Windows NT / 95 network. Consulted on all issues dealing with the companies Network and computer systems.• Trained and supervised new and existing employees in the shipping and warehousing department.• Dealt directly with customers and major distributors over the phone or in person with regards to their shipping needs and / or concerns.• Ordered and purchased of supplies and parts needed for the shipping and warehousing department.• Input quantities of products received from vendors and pull material to jobs using a computerized inventory & Manufacturing system (Platinum / PAMS). • Handled inventory and parts control management.Operated industrial forklifts, Bull Moose yard cranes and 25 Ton overhead cranes to move raw and finished material throughout the shop and yard as well as to load and unload trucks. Show less

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