● Collaborate with the Risk Control team to finalize the scope for Obsolescence upgrades.● Engage Application Support vendors to explain the details of the upgrades and the need for change.● Collaborate with development teams on the approach to be followed.● Engage the testing team, infrastructure team, and software vendors.● Engage dependent application teams for testing across the department, procurement, and development activities.● Review, discuss, and submit the plan and relevant costs required for component upgrades.● Collaborate and support initiatives from different IT teams across infrastructure, security, and other functional technology teams to deliver solutions and/or upkeep applications.● Analyze, consult, review, and implement fixes for Vulnerability issues.● Review and manage the implementation of software patches.● Manage and oversee the changes related to Dev-Ops standards.● Provide L3 support for all Cards applications like Rewards, Collections, Tokenization, 3D Secure, Merchant/Cards Portals hosted on Open Systems. ● Collaborate with the Production Support L1 and L2 teams to understand production issues.● Recommend workaround solutions where feasible.● Review and report Incident and Problem tickets regularly ● Review and publish reports of ongoing incidents.● Build a root cause analysis overview and align with the development teams.● Establish support processes with the business operations.● Ensure fixes are delivered on schedule.● Engage team members with regular feedback and coaching.• Designs/engineers system-operating capacity (such as bandwidth, disk space, storage, and CPU utilization) to ensure high availability and performance of end-user applications and systems• Ensures that infrastructure solutions are scalable, flexible, and supportable, are fully monitored and are as standardized and automated as possible Working on Change Management process

Skills: BMC Control-M, Oracle, Unix(Redhat ,Solaris) ,Jenkins, Shell/Bash scripting, Jira/Confluence/ITSM, Scrum, JMS MQ, ,PHP, RESTful APIs,PagerDuty, New Relic● Develops and implements IT infrastructure & platform strategies for client ● Develops strategic technology based on technical and business needs to support anticipated business strategies and organizational growth● Working on Change Management● Lead technical campaigns to successful completion.• Designs/engineers system-operating capacity (such as bandwidth, disk space, storage, and CPU utilization) to ensure high availability and performance of end-user applications and systems• Ensures that infrastructure solutions are scalable, flexible, and supportable, are fully monitored and are as standardized and automated as possible Working on Change Management process● Work independently and as team lead and motivate others.● Develop and deliver training/education to customers.● Negotiate success criteria with customers for critical technical campaigns.● Provide neat, accurate, and thorough work in a timely manner.● Complete assignments without specific directions, recognize problems, and apply or suggest viable solutions.● Manage and monitor all installed systems and infrastructure.● Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.● Plan and implement systems automation as required for better efficiency.● Timely reporting on the log sheet for the rapid response to any glitches

• Optimum utilization of engineering tools and technologies to maintain a high productivitylevel in the team.• Accepted project delivery responsibilities and demonstrate accountability to leadership.• Assessed, tested, troubleshooted, documented, upgraded, and developed maintenanceprocedures for operating systems, communications environments, and applications software.• Worked with diverse web-based applications and learning management systems in aproduction, mission critical environment diagnosing complex user, application and/orsystems problems.• Escalated and communicated issues, risks, and concerns to the management on time.• Acquired a deep understanding of Pearson platform applications at the operational level tobecome the subject matter expert for other departments including product management,engineering, product support and others.• Responded to unplanned incidents and developing means to reduce downtime andminimize customer impact. This position requires participation in On-Call rotation.• Worked with various teams to prepare for supporting new and/or highly integrated productsand platforms.• Wrote excellent documentation to enable other team members and to aid new hire trainingto easily learn and support our platforms.• Monitored the daily operations of the enterprise application environment by analyzinginformation and recommending short- and long-term resolutions to issues including thecreation and maintenance of scripts and automation tools.• Worked with external vendors to support systems as required.• Designs/engineers system-operating capacity (such as bandwidth, disk space, storage, and CPU utilization) to ensure high availability and performance of end-user applications and systems• Ensures that infrastructure solutions are scalable, flexible, and supportable, are fully monitored and are as standardized and automated as possible Working on Change Management process