Don Ingal Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Led Customer Success and Experience (CSX) for Swedish Manufacturer of 100% electric boats. Led the creation and execution of the global vision and strategy of the CSX organisation, with a focus on Customer Onboarding and Field Service (Aftermarket Service) to ensure the best customer experience (both B2B and B2C). Developed processes for continuous.

Stockholm, Sweden

Led Global User Support Operations for Europe’s biggest micromobility scale-up present in over 100 cities across 10 countries. Managed the total support org consisting of a Central Team in Stockholm and London and Offshore Teams in Manila, Lahore, and Tirana. Drove operational excellence to ensure the continuous delivery of the best support experience for.

Melbourne, Victoria, Australia

Led site operations of the Victoria Greenlight Hub​,​ the in-person Uber support centre for the driver partner and delivery couriers network.​ Owned the financial and operational performance of the site, managing a 60-head team, and partned with the larger network of Greenlight hubs globally to improve the customer experience by identifying root causes.

Owned and managed major programs across Asia Pacific (APAC) that delivered on mega-regional priorities​ including the roll-out of a central insight-generating platform, integration of the APAC Greenlight team to the broader CommOps organisation, and a cross-regional exchange program for top talent

Led a team of ~100 Community Operations Specialists, focused on improving the support experience​ of the riders and drivers of Uber in Australia and New Zealand, by building and launching new lines of businesses that helped increase driver activations and satisfaction--What is Community Operations? At Uber, the user is at our core. We’re obsessed about.

NCR - National Capital Region, Philippines

Expanded brand availability from 2 to 5 restaurants in <2 years​ by​ ​establishing a structure to the operations, human resources, and financial processes of this start-up

Region VII - Central Visayas, Philippines

Improved overall profitability of my sales territory by managing the operations, through the planning and execution of the overall direction and strategy for the zone, ownership of the financials and local programs that led to increase in sales (+20%) and zone ranking (up 16 spots, coming from last place)

Headed a regional team that continuously built & developed strong distribution in my sales area ​by creating and implementing a regional business strategy, founded on programs that increased visibility and profitability of our 3 flagship brands

Bs Business Administration, Business Administration And Management, General, Cum Laude

Activities and Societies: UP Junior Marketing Association -President, 2008-2009 -Vice President for Internal Affairs, 2007-2008

Education record