Don Jackson, Cscp Email & Phone Number

Edwardsville, Illinois, United States

• Gained hands-on experience in each DC function.
• Leveraged Lean Six Sigma training to identify process improvement opportunities.
• Helped coordinate the fulfillment of shipments to decommission the DC.
• Assisted senior leadership with designing processes to clear inventory after DC closure.

St Louis, Missouri, United States

• Led a team of investigators that research and resolve client complaints with allegation of Sales Practice misconduct for the Wealth and Investment Management line of business.
• Leveraged analytical skills to help senior leaders monitor productivity, identify inefficiencies, and develop initiatives.
• Developed and maintained weekly and ad-hoc reports so associates could efficiently manage their workflow.
• Provided coaching through a planned approach that focused on achieving specific results.
• Developed, refined, and implemented initiatives to manage risks and address client concerns.
• Provided support and leadership to associates, peers, and other colleagues as the department navigated significant changes in structure, management, and resources.

St Louis, Missouri, United States

• Ensured strong Sales Performance, Customer Satisfaction, and Regulatory Compliance throughout the 20 branches in the Potomac Region.
• Acted as the division’s analytics subject matter expert. Analyzed data and developed reports to identify and communicate trends throughout the 100+ branches in the division.
• Empowered Branch Managers and ensured they had the knowledge, resources, and support to lead a successful branch.
• Delivered continual communication to all associates in the region by using a combination of long-distance and in-person interactions.
• Recruited, hired, and developed qualified individuals.
• Set the expectation for a needs-based sales approach that focuses on assisting our clients to achieve their financial goals.

St Louis, Missouri, United States

• Supervised 33 offices, including monitoring and addressing performance concerns.
• Developed a national data reporting process to efficiently summarize the branch’s KPIs.
• Coached and developed Branch Managers.
• Created and delivered live training courses to branch associates.
• Developed an updated annual performance management program for branch network.
• Revamped the firm’s Daily Reports processes and procedures.

New Haven, Connecticut, United States

• Ensured peak branch performance in the areas of customer satisfaction, asset growth, and lead conversion.
• Performance led to being selected as a Training Branch Manager, developing new managers.
• Supervised and developed branch personnel.
• Grew and maintained strong relationships with Branch clients.
• Acted as a Registered Principal responsible for OSJ branch locations.

Denver, Colorado, United States

• Educated and assisted clients to ensure they got the most out of their Scottrade experience.
• Engaged current and potential clients to strengthen relationships and build business.
• Monitored daily activity and risks within client investment accounts.

Denver, Colorado, United States

• Educated and assisted clients to ensure they got the most out of their Scottrade experience.
• Engaged current and potential clients to strengthen relationships and build business.
• Monitored daily activity and risks within client investment accounts.

Madrid, Community Of Madrid, Spain

• Created and delivered course content to teach English to native Spaniards of various ages.

Aurora, Colorado, United States

• Sales position responsible for originating mortgages, auto loans, and personal loans.
• Debt collection and refinancing for delinquent loans.

Master Of Science - Ms, Supply Chain & Analytics

Master Of Science - Ms, Finance, General

Bachelor Of Business Administration - Bba, Finance, General