Responsible to manage and deliver wireless applications globally supporting the Xerox Service Delivery organization. Lead Delivery Manager efforts and coordinate across the platforms they support.• Delivery of multiple new and legacy applications utilizing both COTS and custom in-house software.• Lead Delivery Managers responsible for individual platforms.• Lead highly effective delivery teams with a combination of Xerox internal and external onshore/offshore vendor teams • Prioritize development work and negotiate with internal customers for feature/defect priority• Weekly communications with Senior Leadership Teams on project status, risks and issues• Plan, document, and coordinate release deployments

Responsible to deliver applications across multiple platforms supporting multiple Xerox business units. Lead Delivery Manager efforts and coordinate across the platforms they support.• Delivery of multiple new and legacy applications utilizing both COTS and custom in-house software.• Lead Delivery Managers responsible for individual platforms.• Lead highly effective delivery teams with a combination of Xerox internal and external onshore/offshore vendor teams • Prioritize development work and negotiate with internal customers for feature/defect priority• Weekly communications with Senior Leadership Teams on project status, risks and issues• Plan, document, and coordinate release deployments

Responsible to deliver applications within the Siebel Platform supporting North American Xerox collections and service delivery business units. • Delivery of multiple applications utilizing Siebel CRM, Informatica ETL, Click Scheduling software, Pega Systems Pega7 Cloud Platform, and Pega Systems AMP Mobile platform.• Lead highly effective delivery teams with a combination of Xerox internal and external onshore/offshore vendor teams • Prioritize development work and negotiate with internal customers for feature/defect priority• Weekly communications with Senior Leadership Teams on project status, risks and issues• Plan, document, and coordinate release deployments

Responsible for mobile components within the North American Service delivery application (XSAT). Designed, tested, deployed, and supported multiple releases of the mobile solution across a field of approximately 5500 users. • Management of 3rd Party application vendor. Responsible to gather, define and prioritize release requirements. • QC coordination and support, Troubleshoot, validate and manage mobile application test results. Communicate with vendor for defect priority and resolution.• Application subject matter expert (SME), Tier III support of help desk, end users and production support team. Release training of production support and help desk resources.• Configuration and release management of mobile applications. Responsible for initial pilot rollout and subsequent application release deployments. • Creation and maintenance of installation procedure documents. Created and maintained automated client installation scripts.• Design, development and deployment of automated mobile device registration app. New/replacement device process reduced from days to approximately 15 minutes. Xerox Technical Services is estimated to have saved over $1M in lost time.• Collaborate with product team in an agile development environment

Responsible for mobile components within the North American Service delivery application (XSAT). Designed, tested, deployed, and supported multiple releases of the mobile solution across a field of approximately 5500 users. • Management of 3rd Party application vendor. Responsible to gather, define and prioritize release requirements. • QC coordination and support, Troubleshoot, validate and manage mobile application test results. Communicate with vendor for defect priority and resolution.• Application subject matter expert (SME), Tier III support of help desk, end users and production support team. Release training of production support and help desk resources.• Configuration and release management of mobile applications. Responsible for initial pilot rollout and subsequent application release deployments. • Collaborate with product team in an agile development environment

While between full time jobs, I consulted for several small companies assisting them with hardware and software infrastructure maintenance and upgrades.

Production configuration and pilot management for Managed Print Services (MPS) ERP system. Document, configure and manage customer ERP accounts. Software pilot management including setup, documentation, and communications. • Manage configurations for Production Print customers utilizing MPS ERP system.• Plan, execute and document beta/pilot product launches including stand-up and management of pilot/beta environment.• Continually collect pilot/beta user feedback and funnel it as requirements to development• Review requirements to create and execute test cases. Document defects and work with development to resolve.• Collaborate with product team in an agile development environment• Application Subject Matter Expert (SME)

Responsible for test scheduling, automation, execution and documentation of Managed Print Services ERP.• Review requirements to create test cases• Execute test cases• Automate test cases• Work with development team to document and resolve defects• Collaborate with product team in an agile development environment

Day to day team oversight and direction, client communications, lead problem triage and resolution, coordinate and communicate software release support, 24x7 on call application support.• Lead mixed onshore/offshore teams supporting Xerox applications• Lead troubleshooting, resolution, and communication for production issues• Coordinate and communicate software releases across multiple teams

Day to day team oversight and direction, client communications, problem triage and resolution, procedure documentation, custom system integrations, software release support, 24x7 on call application support. Document, coordinate, and integrate software releases, automate release deployments. Support regular financial close cycles.• Lead onshore team supporting Xerox financial reporting application• Create and maintain custom procedures to automate system monitoring and disaster recovery• Troubleshoot, resolve, and communicate resolution on production issues• Document and support monthly, quarterly, and annual financial close cycles• Application Subject Matter Expert (SME)• Create custom integrations to refresh financial data into a Hyperion data warehouse• Create and maintain custom procedures to automate release deployments and data warehouse refresh• Bridge development teams to integrate and deliver overall solution• Provide support to pilot release• Troubleshoot, resolve, and communicate resolution on production issues• Plan, execute, troubleshoot and document nightly performance load testing

Creation of procedure documentation, custom system integrations, software release support. Document, coordinate, and integrate software releases, automate release deployment.• Document and support monthly, quarterly, and annual financial close cycles• Application Subject Matter Expert (SME)• Create custom integrations to refresh financial data into a Hyperion data warehouse• Create and maintain custom procedures to automate release deployments and data warehouse refresh• Bridge development teams to integrate and deliver overall solution• Provide support to pilot release• Support nightly manual data refreshes

Client communications, problem triage and resolution, procedure documentation, software release support, 24x7 on call application support. Support and execute overnight system load tests (SLTs).• Troubleshoot, resolve, and communicate resolution on production issues• Plan, execute, troubleshoot and document nightly performance load testing

Responsible for test scheduling, automation, execution and documentation of theme park imaging software.• Review requirements to create test cases• Execute test cases• Automate test cases• Work with development team to document and resolve defects• Collaborate with product team in an agile development environment

Responsible for test scheduling, automation, execution and documentation of kiosk imaging software.• Review requirements to create test cases• Execute test cases• Automate test cases• Work with development team to document and resolve defects• Collaborate with product team in an agile development environment

Managed $1M hosting automation/load test lab. Coordinate all aspects of testing requests including software loading, server configuration, hardware acquisition and networking. Manage ongoing internal customer relationships. Member of data center architecture committee responsible for selecting preferred hardware vendors and products.• Managed complete Mobile Application Provider Platform pilot with UK customer. Updated original specifications to maximize hardware re-use upon full deployment realizing a savings of $500k. • Built pilot platform and conducted in-house customer demo. • International onsite delivery of pilot platform including customer acceptance testing. • Renovated existing lab to create state of the art hosting automation/load test lab. Specified and ordered lab hardware. Worked with outside construction vendors specify lab configuration and wiring.• Worked remotely with mobile application development test team establishing an initial relationship between Nortel divisions.• Review feature requirements to create, execute and where possible automate test cases.• Work with development team to document and resolve defects• Collaborate with product team in an agile development environment

Responsible for test scheduling, automation, execution and documentation of carrier grade telephony software system (intercept/line profiling). Weekly reporting of results to program team. Set test team daily direction.• Created, executed, automated, and documented results for intercept/line profiling system. • Responsible for test system configurations and install/backout testing. • Subject matter expert for software and complex customer configurations.• On-Site customer installation support.• Program Team member representing Test organization.• Team Lead for team of 4 testers setting daily direction and providing system knowledge/support.

Responsible for test scheduling, automation, execution and documentation of multiple carrier grade telephony software systems including directory assistance and intercept/line profiling.• Created, executed, automated, and documented results for directory assistance subsystems including statistics and console/alarms management.• Created, executed, automated, and documented results for intercept/line profiling system. Additionally, responsible for test system configurations and install/backout testing.• On-Site customer installation support.

Responsible for test automation, execution and documentation of multiple carrier grade telephony software systems including calling card and directory assistance.• Created, executed, and documented results for calling card system software testing utilizing remote hardware lab.• Created, executed, automated, and documented results for directory assistance subsystems including statistics and console/alarms management.