Don King Macagba Email & Phone Number

●Managed day-to-day operations and cultivated strong client relationships at a designatedsite, collaborating closely with a supervised colleague.● Led project teams to ensure timely completion and adherence to client requirements.● Directed a variety of client projects, overseeing tasks such as: ○ Implementing AWS Parallelcluster for high-performance computing demands. ○ Establishing an RStudio Workbench server with multiple R versions to support diverse analytical tasks. ○ Configuring a ZFS file system to improve data storage efficiency. ○ Deploying Veeam backup solutions for data security. ○ Setting up and maintaining backup systems for Synology NAS devices. ○ Managing SSL certificate renewals for secure communication channels. ○ Integrating Addigy, SentinelOne, and NinjaRMM for endpoint security. ○ Consolidating and cleaning up licenses for various software platforms. ○ Configuring CloudAlly backup solutions for cloud data protection. ○ Enhancing security and user management through the deployment of Meraki WiFi infrastructure with a new RADIUS server.

● Successfully managed multiple IT projects from initiation to completion, ensuring adherence to timelines and project objectives.● Facilitated seamless email migrations between various Office 365 environments, prioritizing data security and accessibility.● Oversaw the optimization and maintenance of various online file storage systems to streamline collaboration and data management.● Maintained server infrastructure to ensure reliability and performance across the organization.● Served as a key mentor and resource for the IT support team, providing guidance and assistance as needed.

Newark, Ca Us

● Register, configure and deploy Meraki Firewall.● Planned email migration from Office 365 tenant to Office 365 tenant and also fromFederated Office 365 tenant to Office 365.● Setup and configure Meraki MDM to iPADs.● Manage online file servers such as Egnyte, Sharepoint, Box and Dropbox.● Manage VMware servers.● Setup and manage DUO 2FA.

Newark, Ca

● Configured and set up Lenovo ThinkPad laptops, and using Lenovo Vantage to updatedrivers, firmware and BIOS.● Worked with both standard users and C level users.● Used Continuum to monitor computers and servers.● Supported and helped troubleshoot MAC and Windows issues through email, phone andTicket system.● Setup various client VPN such as OpenVPN, Sonicwall Pulse Secure, Cisco AnyConnect andWindows VPN.● Visited multiple client locations.● Created instructions for techs to use and add them to the ARX Knowledge base.● Managed email system using Rackspace, Intermedia, Office 365 and Google Suite.● Worked with the team in solving complicated computer issues.

Santa Clara, Ca

● Provided laptop and phone support for three different offices.● Managed clients’ websites hosted in Windows and Linux servers.● Installed and managed Carbonite and Synctoy to backup important files for employees.● Managed email hosting, Domain Name and DNS for clients.● Set up laptops and phones for new employees.

Fremont, Ca

● Provided support to Antec employees through phone, email, remote control software andTicket system.● Managed network, printers and phone system.● Created and managed user accounts and emails.● Participated in a VMware testing environment.● Installed and managed AppAssure Replay backup software.

Union City, Ca

● Answered tech support calls and tech support emails.● Tested desktop and laptop parts.● Helped customers get the right part and helped them troubleshoot if needed.

Associate In Applied Science Degree In Networking Technology With An Emphasis In Windows 2000, Network And System Administration/Administrator

Associate In Applied Science Degree In Computer Technology, Computer Technology/Computer Systems Technology

Student of the Quarter. Dean’s list with 4.0 GPA. Perfect Attendance Award.