Don Macpherson Email & Phone Number

Toronto, Ontario, Canada

Toronto, East Ontario

• Responsible for managing, implementing, and improving current customer programming by identifying opportunities, and developing strategies that will meet all company and client requirements.
• Confidently build customer relationships with decision-making level contacts.
• Optimize profit levels through account analysis and implementation of targeted program enhancements at medium to large accounts.
• Qualify and assess customer accounts prior to site visits to determine the best opportunity to expand, secure or improve material diversion.
• Effectively write, present, and communicate all customer proposals.

Kelsey's Restaurant + Montana's Cookhouse -Durham Region

• Accountable for overseeing the operations of six franchised establishments within the Durham Region.
• Inspired and advised staff, senior management, and corporate representatives by embracing a shared vision and encouraging personal growth at all levels of the company.
• Assisted in managing supplier’s performance to ensure compliance.
• Supported, monitored, and ultimately measured the performance of Senior Managers on a quarterly basis by examining levels of customer and associate satisfaction, conducting costs of goods analysis, and ensuring targets.

Kelsey's Restaurant Oshawa, Ontario

• Modeled a restaurant vision that inspired management and staff to foster an environment focused on guest experience, integrity, quality, passion, and creativity.
• Promoted to Operations Manager after four years of proving my ability to operate a ‘Benchmark Restaurant’ exceeding corporate expectations by focusing on guest experience, hospitality, operations, and precise execution.
• Responsible for monitoring and maintaining profitability by analyzing and balancing variable costs such as: labor, food, beverage, maintenance, and operational costs.
• Maintained staff schedules, ensuring adequate coverage during peak hours of operation, while balancing and using the most cost-effective strategies to adhere to the allocated labor budget.

Markham, Ontario

• Main duties were to inspect products and systems to ensure specifications, standards, and compliance. Wrote audit reports and assessments, and developed quality control monitoring protocols.
• Compiled data obtained through production evaluations to determine problematic areas and potential solutions.
• Evaluated production efficiency of stainless-steel automotive parts using variousmeasuring tools and technology.

Oshawa, Ontario

• Responsible for managing and organizing daily restaurant operations with a goal of controlling costs and providing a high-quality experience to customers.
• Appraised staff performance and provided feedback to improve productivity
• Ensured that all equipment and procedures were up to standard, monitored inventory, communicated with suppliers, and solved customer complaints.

Oshawa, Ontario

• Managed the day to day operations of the “back of house” kitchen area of a restaurant.
• Optimized profit for the company, and I was able to do this by controlling food, labour and operational costs, without sacrificing our guests dining experience.