Don Maxfield Email & Phone Number

Atlanta, Ga, Us

Network of the Future

Atlanta, Ga, Us

I was promoted to Director of Engineering to deliver a remarkable business transformation across both operations and staffing -- revitalizing performance metrics across the board. In this role, I enhance operational performance, improve the customer experience, and cultivate a workplace culture focused on accountability, transparency, and intellectual adaptability.✓ TOTAL PERFORMANCE TURNAROUND: 🏆 Rocketed facility from dead last to 2X #1 District in the nation [2016, 2017] based on UPS Balanced Scorecard metrics. ✓ TALENT RETENTION: 💼 Reduced risk of talent flight and morale loss by coaching leaders to focus on communication and employee engagement. Skyrocketed staff retention to ~90% by articulating clear vision and focused direction.

Atlanta, Ga, Us

When I was promoted to Operations Excellence Director, I was excited to commandeer initiatives that would restore profitability to the regions with falling KPI metrics. My ability to transform the culture and operations for failing locations quickly became the hallmark of my career with UPS. I was selected to energize teams, foster a workplace of excellence, and eradicate a dismally high 67% turnover rate in management. In this role I was presented with exciting opportunities to expand my scope globally to all of the Americas region outside of the US.I spearheaded a massive restructure for the Puerto Rico office, stepping into an interim executive role after a significant leadership restructure. Under my leadership, UPS saw a 180-degree performance and revenue-generation turnaround.ERADICATED LONG-STANDING PROBLEMS: Dramatically improved the bottom line by rightsizing the organization, shaving costs, and improving the customer service level. 🏗️ In partnership with a cross-functional team, I turned UPS' vision into reality with the build out and startup of a fully functional high-tech and healthcare-compliant warehouse in Brazil. After ensuring 100% regulatory compliance, I assessed the operational infrastructure and introduced efficiencies and cut costs where needed.DATA ANALYTICS & TREND ANALYSIS: Regained faith and trust from leadership teams in the science and numbers provided by engineering to guide operational changes that improved supply chain performance.STRATEGIC RELATIONS: Rebuilt deteriorated relationships with staff at every organizational level. Coached and mentored 16+ team members to promotions, preparing staff for management and leadership roles, who went on to power growth and profitability throughout the organization.

Atlanta, Ga, Us

Provided global perspective, change management, and provocative business insights based on hard facts and statistical data. Established a center of service excellence while redefining corporate culture of diverse clients across 6 districts covering 19 states. Ensured smooth delivery and processing of ~19,000 package daily.Exceeded expectations by overcoming performance issues and identifying and capitalizing on opportunities to reduce costs, improve deliver timelines, and bolster SLA rates.Forged senior-level alliances and enforced service level agreements with industry-leading customers.

Atlanta, Ga, Us

I stepped into the Center Operations Manager role and held P&L responsibility for $12 million facility that processed 25,000+ packages per day. I created turnaround disciples out of 150 direct and indirect reports after creating and launching wildly successful operational and team transformation initiatives.

Atlanta, Ga, Us

Team: 1K+ Drivers | 200K+ Packages | Facility Budget: $100M | Boosted Balanced Scorecard to 91.3%Promoted from Industrial Engineering / Hub Operations Supervisor to Manager of Industrial Engineering Department. Powered strong operational improvements for Northern Illinois District.

Master Of Business Administration - Mba, Business Administration

Certificate Of Completion, Executive Education

Bachelor Of Science - Bs, Management; Manufacturing Management And Marketing