I started life out as a Repair Specialist and quickly progressed to Trainee Fitter, Fitter, Assistant Manager then Nottingham Branch Manager.Managing the day to day running of the busy Nottingham branch, ensuring the extensive KPI and ISO standards were adhered to. I took the Nottingham branch from being a poor performer to one of the most productive branches in the region. Over the last 6 months we have consistently placed in the top three branches in the country. I did this by thorough planning of the fitters runs, increasing the fitter’s productivity and in turn their bonuses. This lead to a competitive edge among the fitters which boosted moral as well as productivity.I instilled a core belief that local accounts are key to the branches success. This lead to improved customer service and a greatly reduced time to serve. This helped me achieve a reduction in lost accounts and the branch has had a constant steady growth over the last few years.There was a short break in employment in March 2012 due to being made redundant and re-employed

I was employed as a Sales and Marketing Manager for a Printing.com franchise although the core role of the company was CD and DVD duplication they branched out in to design, print and marketing. My duties included creating and executing an ongoing marketing campaign, lead generation by passive and pro active marketing, making calls and following up leads generated by myself and my assistant. Estimating costs for client’s projects as well as time lines. Managing and advising on clients marketing campaigns from concept through to delivery to ensure they were happy with the service and product they were receiving and that they were getting a good response back from their marketing.I attended networking lunches to build rapport with clients, prospects and potential suppliers. This gave me a greater knowledge of other businesses within complementary industries as well as drawing in new business. I have gained experience and built up relationships with companies in the direct mail, marketing, design and advertising industries.Whilst in this role most lunches were spent educating myself with the Adobe suite to better my knowledge and ability by using online training courses.

I worked as a Business Account Manager in the CD and DVD replication industry.I started out prospecting new clients, making in excess of 140 calls a day. By working hard on the phone, attending conventions and leading client meetings I have built up an extensive portfolio, processing major order for such brands Max Speilmann, Klick, Konica-Minolta and Tiscali. I manage all aspects of clients' needs including media, print, direct mail and multimedia development. I manage often complex orders from point of sale to delivery (which, in many cases, involves sourcing parts from different countries), organising fulfilment and ensuring deliveries are on time and the finished products are to the customers' satisfaction.

I worked as part of a sales team where customer service was priority, identifying people’s needs and selling them the appropriate package. I proved a high achiever, beating my targets by a considerable level each month. I then undertook a training role as a product and systems specialist, developing the skills of new employees. When a new in house system was launched I became a key member in the training team, training staff on the new systems.