While maintaining role as vCIO, taking on additional responsibility as leader of the Technical Support teams for the SHI MSP group.

Recruited into previously non-existent role to lead restructuring efforts focused on strategic vision, efficiency improvement, business process optimization and systems standardization.Developed and execute on IT project plans with responsibility for IT budget.Lead strategic technology planning to achieve business goals by prioritizing technical initiatives and coordinating the evaluation, deployment and management of current and emerging technologies. Define and deliver technical road-maps for new product/system implementations; communicated road-map to key business stakeholders. Develop and implement enterprise class applications to improve overall efficiency, productivity and market positioning.Reviewed internal IT operations, identifying needs and areas for improvements; restructured IT roles, on-site positions and implementing outsourcing to reduce overhead and cut operational costs. Developed IT budget, restructuring expenditures to cut budgetary requirements significantly.Built 5-year technical road-map based on company needs, market trends and modernization requirements. Renegotiated all IT related contracts to cut operational costs; resulted in a 35-50% reduction of all contracts with direct impact on the operational budget.Researched and implemented new email provider, yielding a 75% cost savings. Decreased on premise exposure by moving 75% of assets into SaaS and cloud-based services, Amazon Web Services and Microsoft Azure. Directed the client rollout of a new website and mobile application, an industry first, which gives clients the ability to search for equipment, obtain quotes and track expenses. Delivered all projects/system implementation with effective -0- loss of production time.

Functioned as a Virtual CIO for large customer base providing oversight of the implementation and ongoing management of IT roadmap/strategy, budget management, technology implementation and systems standardization. Worked closely with customers to determine their individual technology requirements and introduced new solutions and systems that aligned with their business goals. Served as a subject matter expert (SME) for multiple critical points, including E-Rate, wireless, hosted/cloud offerings and email service/applications. Facilitated quality assurance reviews of all completed projects prior to final delivery; identified and resolved all key issues to ensure seamless implementation. Designed, implemented and managed internal network and servers. Developed site assessment policies and methods for project and managed service quoting accuracy. Provided training for team members on multiple technologies, including Ekahau, Chanlyzer Pro, Network Detective, office 365, AWS Cloud Services and Labtech.

Provided quality technical support and assistance as a key member of the IT team. Handled various technical functions, including the design, testing, implementation, troubleshooting and repair of systems, networks and applications. Served as a trusted advisor for all clients, providing technical design and assistance, as well as training for all products and services offered to maintain customer satisfaction and retention. Designed, installed, implemented and maintained medium and enterprise level networks in educational facilities across the state, including network appliances, switches, routers and servers, both real and virtualized. Developed documentation policies, map templates and inventory templates to support existing and future projects. Implemented virtualization to support client needs, including P2V on VMware ESX and Windows Hyper V. Designed full SAN infrastructure, including LUN and iSCSI connections with failover and load-balancing. Implemented Exchange 2010/2007 standalone and in mixed Exchange 2003/2007 environments.

Developed supervisory and management skills based on the Marine Corps theory of managementMeritoriously promoted from Private, First Class to Lance Corporal and from Lance Corporal to Corporal for actions above and beyond the call of duty