Experienced in: Providing technical support for PC/MAC/Linux/hardware/software.Supporting, analyzing and repairing PC/Mac/Laptop systems. Installing/troubleshooting Windows operating systems. macOS/ Linux OS Supporting Audio Visual, Web conferencing and TCP/IP configuration. Experience working remotely and Configuring RDP/VNC tools etc. Solid Fundamentals of LAN topologies and networking protocols.Thorough working knowledge of systems and data integrity. Building hard disc images with Microsoft Deployment Tool Kit Experience using LAN trouble shooting tools /techniques (Ping, Tracert, Network diagnostic tools.Experience with low-voltage network drops. Experience using Ticketing System(s). Experience with Deployment automation / Power shell scripting, Software Packaging. Experience with Microsoft Active Directory/Windows 11 , Apple MacOS , Linux OSExperience with Microsoft Office 365Experience with PXE boot for automated software deployment.

Provided Client /PC/Wireless/LAN/ Server analysis /support, hardware/software installations, troubleshooting email, Internet, and network connectivity issues, configuring, and maintaining client computer systems.Audio Visual Set-ups and Web Conferencing.Weekly Company Data Center Tape Back-up and Rotation.MDF/ IDF Troubleshooting.Provided Client Mac/PC/LAN/ Server analysis /support, hardware/software installations, troubleshooting email, Internet, and network connectivity issues, configuring, and maintaining client computer systems; mobile phones (IOT devices) setup.Completed multiple Installations of MAC OSX/ Microsoft, Windows 10/11 Professional, Microsoft Office products, and a wide variety of third-party software applications.Executed reliable data imaging/recovery using industry-standard recovery tools for company-related roll-outs/deployments.Performed workstation security/ analysis and upgrades.

Provided Client / Server /PC/LAN/ Server analysis /support, hardware/software installations, troubleshooting email, Internet, and network connectivity issues, confguring, and maintaining client computer systems; Server accounts creation, and mobile phones (IOT devices).Completed Installations VMware Virtualization installations of Microsoft,Windows Server 2019 / 11 /10 Professional, Microsoft Office applications.Executed reliable delivery of virtual Jump Box Building custom virtual machine images for secure remote company access via TLS/SSL.Outlook365 / Azure user account administration/creation/permissions.Performed workstation security/ analysis and upgrade Provided clientVDI/VMWARE analysis /support, hardware/software installations, troubleshooting email, internet and network connectivity issues, server access, and account rights/permissions.Break Fix Analysis at MDF/IDFServer Security Audits / PatchingWeekly Company Data Center ReportingMDF/ IDF Troubleshooting

Provided Client Mac/PC/Wireless/LAN/ Server analysis /support, hardware/software installations, troubleshooting email, Internet, and network connectivity issues, configuring, and maintaining client computer systems; Server accounts creation, and mobile phones (IOT devices).Completed multiple Installations of MAC OSX/ Microsoft, Windows 10Professional, Microsoft Office products, and a wide variety of third-party software applications.Executed reliable data imaging/recovery using industry-standard recovery tools. Building custom hard disc images for company-related roll-outs/deployments.Outlook365 / Azure user account administration/creation/permissions.Performed workstation security/ analysis and upgrade Provided clientVDI/VMWARE analysis /support, hardware/software installations, troubleshooting email, internet, and network connectivity issues, server access, and account rights/permissions.Break Fix Analysis at MDF/IDF closet maintenance/Network switchInstallations/maintenance.Wired/Wireless AP/Security Deployment WEP/WPA/WPA2/MACFiltration.Audio Visual Set-ups and Web Conferencing.Weekly Company Data Center Tape Back-up and Rotation.Firewall VPN/Configuration and accessCisco Meraki Switch Access/ ConfigurationGraphic Arts Database Administration /CreationMDF/ IDF TroubleshootingShare Point AdministrationOne Drive Administration

Provided Client PC/Wireless/LAN/ Server analysis /support, hardware/software installations, troubleshooting email, Internet, and network connectivity issues, configuring, and maintaining client computer systems; and mobile phones (android/Blackberry and tablet devices).Completed multiple Installations of MAC OSX/ Microsoft Windows XP,Windows 7 Professional, Microsoft Office products, and a wide variety of third-party software applications.Executed reliable data imaging/recovery using Norton Ghost. Building custom hard disc images for company-related deployments.Performed workstation security/ analysis and upgrades. Provided clientVDI/ VMWARE analysis /support, hardware/software installations, troubleshooting email, internet and network connectivity issues, and permissions.Completed Multiple Installations of Microsoft Windows XP Professional,Windows 7 Professional, Microsoft Office Suite, and other third-party applications. Desktop roll-out(s) and installation of new Dell computers to client sites.Novell /Active Directory user account administration/creation/permissions.Google Gmail user account administration/creation/permissions.Break Fix Analysis. MDF/IDF closet maintenance/Network switchInstallations/maintenance.Deployed scripted software updates with DELL KBOX application appliance.Low-voltage wiring/repairs and PBX punch-downs for POTS.Wireless AP/Security Deployment WEP/WPA/WPA2/MAC Filtration.Audio Visual Set-ups and Web Conferencing.

Provided client PC/Server analysis /support, hardware/software installations, troubleshooting email, internet, and network connectivity issues, configured and maintained client computer systems.Complete Multiple Installations of Microsoft Windows XP Professional,Microsoft Offce Suite, and other third-party applications.Executed reliable desktop imaging Microsoft RIS Server and AltirisImagingServer. Desktop roll-out(s) and installation of new Dell computers to client sites.Active Directory user account creation/permissions/management.Break Fix Analysis.MDF/IDF closet maintenance/Network/Fiber Switch Installations.Low voltage wiring/repairs. Wireless AP/Security DeploymentWEP/WPA/WPA2/MAC Filtration.Student Labs /Audio Visual Set-ups and Web Conferencing.

Provided Client/Server administration, PC/LAN analysis /support, hardware/software installations, troubleshooting email, and network connectivity issues, and configuring and maintaining client computer systems.Completed multiple Installations of Microsoft Windows 2000 Professional,Microsoft Office products, and a wide variety of software applications.Executed reliable data imaging/recovery using Norton Ghost.Building custom hard disc images for Company rollouts of Windows 2000Professional.Performed workstation security/ analysis and upgrades.Performed Re-wiring, Re-patching of Network Communication Closets.Assisted Server Admin in the installation of network servers