IT Support Technician, AECOM / URS Corp., Orange, CA 2008 ñ 2015Held fully accountable for demonstrating strong organization and communication skills and excellent technology abilities while providing quality IT support to users throughout the region via telephone and in-person. Directly responsible for diagnosing, troubleshooting, repairing, and configuring PC hardware, supporting various software applications, and serving on technical teams responsible for refresh, rollout, and implementation tasks/projects.* Applied diagnostics techniques to identify issues, investigate causes, and recommend effective solutions. Ensured efficient and helpful technical support by promoting an environment that delivered high quality customer service.* Displayed strong organizational, time management, and multi-tasking skills with ability to prioritize work. Used excellent interpersonal skills to interact effectively with customers, co-workers, and company management.* Recognized by management for anticipating problems, presenting effective solutions/recommendations, team collaboration and cooperation, exceeding work expectations, and consistently delivering outstanding results.

Support for workstations and server in a medical setting.

Network Administrator / PC Technician, Granite Construction, Watsonville, CA 2005 ñ 2008Direct responsibility for utilizing excellent technical and problem solving abilities to install, support, and maintain server hardware and software infrastructure including servers, workstations, printers, etc. Accountable for setting up user accounts, permissions, and passwords and managing email, anti-spam, and virus protection. Provided routine preventative measures and implemented, maintained, and monitored network security and Internet connectivity.* Investigated, diagnosed, and resolved a variety of hardware, software, application, networking, and systems issues by troubleshooting problems and implementing strategies to improve speed, reliability, and efficiency.* Delivered assistance and support to internal customers over-the-phone and in-person including investigating and resolving various technical and systems issues with the goal of providing quality technical support.* Completed assignments and projects in the most efficient, punctual, and professional manner possible, adhered to all policies and procedures, and monitored, tracked, and followed up on issues to ensure timely resolution.