Don Pilling Email and Phone Number
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Experienced Quality Manager with a demonstrated history of working in design, development and manufacturing. Skilled in Quality Assurance, Root Cause Analysis & Corrective Actions, Specification Development, Manufacturing, Continuous Improvement and Six Sigma. Strong quality assurance professional with a BS in Electrical Engineering and a Master of Business Administration (MBA - focused in International Business).
Serta Simmons Bedding, Llc
View- Website:
- sertasimmons.com
- Employees:
- 2530
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Supplier Quality ManagerSerta Simmons Bedding, Llc Sep 2014 - PresentGreater Atlanta AreaResponsible for the Supplier Quality Management System and specific quality management aspects of all materials used.* Built strong collaborative working relationships within SSB and key suppliers with regular facilities audits.* Led suppliers thru the New Product Introduction process via a process similar to PPAP with development of the following: Flow Charts, Process Failure Mode Effects Analysis (PFMEA), Control Plans, Work Instructions, Gage Repeatability and Reproducibility and Capability Analysis.* Generated and implemented a Supplier Quality Manual and Audit Processes (based on ISO-9001 and product specifications) to ensure suppliers’ continuous quality sustainment and improvement. * Provided SSB factory support on materials. Reviewed production and field data and drove failure analysis and corrective actions to reduce and prevent non-conformance's (failures) through 8D and 5-Why methods.* Consulted Design teams on change management to lower costs while maintaining quality levels and providing statistical analysis to help determine specifications.
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Quality ManagerNcr 2005 - Sep 2014Greater Atlanta Area* Led, evaluated, audited and improved supplier activities that focused on reducing poor quality and late delivery as well as supporting overall supply chain strategies of low-cost sourcing and supplier selection.* Improved purchased components quality and reliability as well as lowering costs in a cross-functional team.* Led critical supplier quality activities/assessments, developed related project plans and determined appropriate application of process improvement techniques, problem solving, waste reduction and other improvement tools to maximize results.* Responsible for the Quality Management System and product quality. * Responsible for the re-certification and continuous improvement of NCR’s ISO 9001 program in Duluth, GA. * Led Quality teams with Electro-Mechanical Service Companies (EMS) in Singapore, China, US and Mexico. * Transitioned products to lower-cost EMS suppliers in China, performed Quality Assessments and wrote Quality Plans, Work Instructions, quality requirements and set-up of new production lines. * Increased the RTY (Rolled Throughput Yield) from ~ 92% in 2005 to ~ 99% in 2013. * Worked extensively with customers and product teams on product solutions and improvements. * Ensured appropriate measurement, data collection and trend analysis to ensure solutions met customer expectations and business requirements. * Worked with Control Plans, PFMEAs, corrective actions, returns and rework of products. * Implemented proactively Product Life testing to evaluate potential quality issues. * Exercised judgment across multiple product lines under minimum supervision to determine appropriate actions for obtaining, analyzing, organizing and interpreting data into actionable findings, recommendations and conclusions.* Helped implement a Production Part Approval Process (PPAP) and facilitated communication between the Development and PPAP teams to resolve engineering and technical issues identified during the PPAP process. -
Quality ManagerSpectral Response 2003 - 2005Greater Atlanta Area* Promoted quality achievement and performance improvement across the organization.* Developed and implemented quality assurance measurement and performance reports.* Maintained policies and procedures to ensure compliance to customer standards.* Issued Manufacturing Quality reports and led teams in root cause analysis and corrective action.* Developed and initiated standards and methods for inspection and evaluation.* Hired, managed, developed, coached, motivated, trained and reviewed employees to promote and ensure greater effectiveness in their job performance resulting in the increase of quantity and quality of their output.* Maintained positive interaction with customers and took responsibility for ensuring the execution of corrective actions and ongoing compliance with customers’ specifications. * Worked closely with purchasing staff in establishing quality requirements for suppliers.* Worked with suppliers to ensure proper manufacturing methods with regular inspections prior to product shipment. Communicated with suppliers on material problems, requesting cause investigation and corrective actions, and made recommendations for improvement. Performed regular supplier audits and inspections.
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Quality EngineerScientific Atlanta 1995 - 2002Greater Atlanta Area* Co-authored a new step-phase product development process for Analog Video Systems Business unit, which improved quality and decreased product development cycle time by 10% and defined a clear set of roles and responsibilities for process participants and decision makers.* Developed, as a member of a product transfer team, the first new Scientific Atlanta (S-A) manufacturing facility in Juarez, Mexico which resulted in a 100,000 sq. ft. facility that produced 21,000 cable converter boxes per week and over 60,000 accessories per month.* Directed and implemented a complete Quality Assurance Management System for cable converter box production for S-A in Mexico and for Dae Ryung in the Philippines, which improved cycle time, product quality and maintained ISO 9000 certification.* Authored and implemented the first Manufacturing Verification Test for S-A products in S-A Mexico and Dae Ryung in the Philippines which identified process defects prior to shipment saving tens of thousands of dollars throughout the manufacturing and shipping delivery cycle.* Designed and coordinated the quality verification process for the Product and Process Technology Transfer from the U.S. and Japan to China, Mexico and the Philippines which assured product quality and cost savings throughout all product lines.* Conducted Supplier Audits in Mexico, China, Japan, U.S. and the Philippines, which identified process flaws and areas of process improvement for all business areas associated with product delivery.* Lead cross functional teams in eliminating problems and improving product quality by following a closed-loop corrective action system of: identifying significant issues, analyzing the cause of those problems, determining the best resolution, taking/implementing corrective action and then monitoring the results. -
Quality EngineerBausch & Lomb, Inc., Contact Lens Division 1994 - 1995Sarasota, Fl* Supervised up to 40 machine set ups and production operators in 5 different functional areas. Processes include: spin casting, casting of lens material, lathe cutting, inspection and packaging.* Applied Continuous Flow and Just-In-Time concepts to reach and maintain all production quotas.* Increased skill level and efficiency of direct reports by promoting scheduled cross-training.* Met or surpassed Good Manufacturing Practices as defined by the Federal Food and Drug Administration (FDA) requirements by guiding internal team members and customers.
Don Pilling Skills
Don Pilling Education Details
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International Business -
Electrical Engineering
Frequently Asked Questions about Don Pilling
What company does Don Pilling work for?
Don Pilling works for Serta Simmons Bedding, Llc
What is Don Pilling's role at the current company?
Don Pilling's current role is Supplier Quality Manager at Serta Simmons Bedding, LLC.
What is Don Pilling's email address?
Don Pilling's email address is do****@****way.com
What is Don Pilling's direct phone number?
Don Pilling's direct phone number is +1.770.623*****
What schools did Don Pilling attend?
Don Pilling attended Florida International University - College Of Business Administration, University Of Louisville.
What are some of Don Pilling's interests?
Don Pilling has interest in Kids, Exercise, Investing, Electronics, Music, Movies.
What skills is Don Pilling known for?
Don Pilling has skills like Six Sigma, Quality Assurance, Testing, Process Improvement, Continuous Improvement, Iso, Manufacturing, Electronics, Spc, Root Cause Analysis, Supply Chain Management, Quality Control.
Who are Don Pilling's colleagues?
Don Pilling's colleagues are Jim Fenton, Miguel Vargas, Luis Payano, Patrick Gibbs, Leigh Hird Ferrantino, Rogene Chang, Curt Tempel.
Not the Don Pilling you were looking for?
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Geraldine and Donald Pilling
United States1sbcglobal.net -
Don Pilling
Lawrenceville, Ga1spectralresponse.com -
2lmi.org, widdows-pilling.co.uk
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