➢ Member of the PMO team that provided strategic planning and governance for the IT- Tech Dev budget for projects that totaled over 45 million in 2018. Calculated ROI on each pitched project to make educated decisions on value.➢ Served as a liaison between our Front-Line Teams and our internal IT developers gathering business requirements, facilitating meetings and communications with the business unit. Operated as a trusted business partner by providing support and services to enhance organization performance and program delivery.➢ Utilized analytical thinking, strategic planning, organizational skills and leadership to drive the success of changes in new technology among IT.➢ Solely responsible for the financials of an IT project with a budget of $6.3 million and 22 projects in 2018.➢ Managed 550 resources charging an annual charge of $36 million for IT.➢ Interfaced with the development and system requirements resources to ensure the requirements were met.➢ Acted as an SME for the team on existing functionality of the application and gave feedback on the new functionality that needs to be incorporated into the application.➢ Monitored and controlled project scope, schedule, cost and quality.➢ Responsible financial review for Integration initiatives within the Transformation Office.➢ Responsible for tracking KPI's within the initiatives to show benefit to the organization.➢ Participated in weekly meetings with the business initiative leads to ensure all their deliverables for the initiatives were up to date➢ Coordinated with the stakeholders to integrate the customer experience into the projects.➢ Responsible for directing a cross-functional team to ensure project completion for IT projects following the Agile process. Presented monthly status report on projects to senior leadership.➢ Led and managed team of 12 PMs to ensure successful product implementation of products.

Faced multiple competing meeting priorities and was able to prioritize overlapping requirements through in-depth understanding of project status/timeline and creating meeting plans to best support outcomes➢ Participated in all phases of Software Development Life Cycle (SDLC). Methodologies included Agile Dynamic Systems Development Method (DSDM).➢ Managed SDLC phases via Jira Issue & Project Tracking Software tool.➢ Successfully created and performed new and change process User Acceptance Testing (UAT).➢ Engaged in Agile project management, sprint planning, daily scrums and improvement reviews.➢ Developed Functional Requirements Documentation (FRD) from Business Requirements Documentation (BRD); Developed Requirements Traceability Matrices (RTM).➢ Conducted gap analyses and used root cause tools to determine areas for process improvement.➢ Created systems requirements using both waterfall and agile methodologies, identifying stakeholders and gaining approval on a timely basis➢ Identified duplication of data in multiple environments; able to eliminate overlapping efforts and redundancies.➢ Developed several financial reports to assist the IT organization in managing project budgets.➢ Support IT PM Organization by providing reports comparing project Estimates, Budgets and Actuals.➢ Established a time report to assist Associate Directors in viewing time coding for employees.➢ Created metrics reports to provide group metrics data to Associate Directors and Directors within IT organization. Data extrapolation via Business Objects relational database.➢ Responsible for creating various financial reports throughout the year based on needs of the business.➢ Created presentations for executive leadership.