Don Randle Email & Phone Number

Jacksonville, Il

Chief Information Officer (January 2015 – Present)Senior-Level Technology Executive with 38 years of experience collaborating and building cohesive, agile, productive teams focused on delivering strategic value using best-of-breed technology and practices. Intimately familiar with implementing and supporting all types of technology ranging from component-level integrated circuit and physical plant troubleshooting to solving complex networking and VoIP Quality Of Service… Show more Chief Information Officer (January 2015 – Present)Senior-Level Technology Executive with 38 years of experience collaborating and building cohesive, agile, productive teams focused on delivering strategic value using best-of-breed technology and practices. Intimately familiar with implementing and supporting all types of technology ranging from component-level integrated circuit and physical plant troubleshooting to solving complex networking and VoIP Quality Of Service issues.• Direct, plan, organize and control all aspects of the IT Department to ensure the effective, efficient and secure operation of all automated data processing and communication systems (voice, data and industrial).• Responsible for the technological direction of the company and its technical portfolio.• Provide a leadership role in the day to day operations/functions of the IT Department.• Helped develop LEAN management processes with other department heads.• Developed Value Stream Maps for several areas resulting in significant time savings and increased efficiency.• Preside over IT and strategic company projects such as a new branch location which I managed the entire project and came in on-time and under budget.- Project lead (on my 2nd day of employment here) for cross-functional team to open a new branch location using PMI methodology which came in on time and under-budget.- Have lead virtually all strategic projects both corporate and IT. Show less

- Revamp an IT department that was basically non-functional and sorely lacking in any direction into a well running shop that has rebuilt bridges and relationships to all business areas.- Rebuild many areas of the infrastructure to bring it to current standards and best practices.- Propose and maintain budgets for projects and overall spend for the IT department. - Lowered voice and data contract by 32% annually through line-item negotiation with multiple… Show more - Revamp an IT department that was basically non-functional and sorely lacking in any direction into a well running shop that has rebuilt bridges and relationships to all business areas.- Rebuild many areas of the infrastructure to bring it to current standards and best practices.- Propose and maintain budgets for projects and overall spend for the IT department. - Lowered voice and data contract by 32% annually through line-item negotiation with multiple vendors.- Decreased server and data room power footprint with virtualization strategy, now 90% virtualized systems.- Lowered support costs significantly by repairing PC’s Laptops and peripherals in-house.- Designed hybrid cloud solution for infrastructure for applications and data backup/retention.- Business Continuity/Disaster Recovery using hybrid cloud for IT, expanding to other departments this year.- Strategic outsourcing to provide new applications without increasing capital budget.- Implemented a Citrix virtual desktop environment for all users to replace Windows XP at end-of-life. Show less

Springfield, Illinois Area

IT Director Networking/Telecom/DBA (January 2008-October 2011)• Provide leadership and mentoring to a team of eighteen engineers from several IT disciplines such as Networking, Telecommunications, Data Base Administration, Physical Cable Plant and Network Security.• Direct the design, implementation and support of new technology for the Horace Mann technical portfolio.• Successfully managed the technical aspects of consolidating six regional claims offices down to two on an… Show more IT Director Networking/Telecom/DBA (January 2008-October 2011)• Provide leadership and mentoring to a team of eighteen engineers from several IT disciplines such as Networking, Telecommunications, Data Base Administration, Physical Cable Plant and Network Security.• Direct the design, implementation and support of new technology for the Horace Mann technical portfolio.• Successfully managed the technical aspects of consolidating six regional claims offices down to two on an abbreviated schedule, coordinated with multiple trades and negotiated with vendors.• Received the L.E.A.P. (Leadership Excellence Award Program) for my direction and leadership the Claims Reorganization and the Agent telephony projects by facilitating teamwork between internal Horace Mann staff and external vendors.• Instrumental in the re-design of the agent telephony project and Premier Service for Exclusive Agents.• Manage several budget centers for departments under my direction. Show less

• Provide leadership and team building to the NOC teams• Design and implement ANPI’s NOC initiative to monitor entire VoIP/IP/TDM infrastructure and alert Network technical personnel in the event of a network anomaly, including such events as an interface link state change, routing reconvergance with a protocol, high processor utilization or any event which might impair the nework.• Design and implement the physical NOC structure which entailed working with vendors and contractors of… Show more • Provide leadership and team building to the NOC teams• Design and implement ANPI’s NOC initiative to monitor entire VoIP/IP/TDM infrastructure and alert Network technical personnel in the event of a network anomaly, including such events as an interface link state change, routing reconvergance with a protocol, high processor utilization or any event which might impair the nework.• Design and implement the physical NOC structure which entailed working with vendors and contractors of multiple disciplines to build-out the area for the NOC. The building phase was accomplished from start to finish within one month. • Establish work flows/processes for NOC technicians including VoIP/SIP/TDM Troubleshooting. Show less

• Report directly to the Executive Vice President of Network Operations to Engineer and own all aspects of ANPI’s Hosted Voice Over IP solution and IP Tandem switching platforms, including;• Lead a team of engineers and business partners through all phases of design/implementation.• Design and Provision customer interfaces into our platforms and assist customer technical staff during turn up and testing with programming their network and softswitch equipment including Cisco VoIP… Show more • Report directly to the Executive Vice President of Network Operations to Engineer and own all aspects of ANPI’s Hosted Voice Over IP solution and IP Tandem switching platforms, including;• Lead a team of engineers and business partners through all phases of design/implementation.• Design and Provision customer interfaces into our platforms and assist customer technical staff during turn up and testing with programming their network and softswitch equipment including Cisco VoIP, Nortel, Versatel, Excel and Tekelec. • Configure our core Cisco routers and Ethernet infrastructure including our softswitches and VoIP Gateways to accept inbound connections, using protocols such as BGP, EIGRP, OSPF Etc…• Order and provision new circuits both IP and TDM from T1 to OC-12• Liaison between Network Operations an other Departments• Support Customer Service Representatives with customer support issues on our VoIP platforms.• Technical documentation of entire platform• Technical presentations to Executive Staff and Executive Sales Staff• Technical Support of Sales staff• Manage Sales Engineers and Systems engineers• Travel to Customer sites in support of Sales• Prepare answers for RFP’s and RFI’s Show less

• Manage the design, installation and support for ANPI’s Voice Over IP product offering which encompasses 15 sites in 15 different cities. After May 2005, I was project lead on the entire project which had risen to $ 3.8 Million and is now passing over 470 Million minutes of Voice calls per month.• Supervisory role to NOC Supervisor, Voip Specialist and Voip Technician.• Installed Sonus GSX 9000 in 2 sites (including major IP infrastructure supporting hardware and routing) in 2 weeks… Show more • Manage the design, installation and support for ANPI’s Voice Over IP product offering which encompasses 15 sites in 15 different cities. After May 2005, I was project lead on the entire project which had risen to $ 3.8 Million and is now passing over 470 Million minutes of Voice calls per month.• Supervisory role to NOC Supervisor, Voip Specialist and Voip Technician.• Installed Sonus GSX 9000 in 2 sites (including major IP infrastructure supporting hardware and routing) in 2 weeks start-to-finish. • Install VoIP infrastructure in 15 Sites/Cities including Versatel IQ4000 and Excel (Cantata) CSP 2090 platforms in Co-location facilities and Telephone Company C.O.’s• Install/Program/Support Tekelec T6000 VoIP feature server platform• Configure Cisco 12008 GSR, 2621 routers, Pix firewalls, 2950 Switches, Sonicwall Firewalls, HP Ethernet switches, Extreme Ethernet Switches, Raritan Console servers.• Technical support of the entire VoIP platform to Customer Technician’s and internal staff.• Pre-installation Engineering and site surveys.• Develop Training material and conduct training classes for Customers• Research, Specify and purchase new technology to support VoIP platform• Protocols that I work with on a daily basis - SIP and supporting protocols such as T.38 and various Codecs, IP routing BGP, OSPF, EIGRP, ISDN, SS7 and numerous others.• Supervise a group of Network Administrators to re-vamp and shore up the existing infrastructure. • Function as general contractor during construction of our new building constructed in 2003. • Design and implement new data center including 100KW Diesel Generator backup.• Put new securities policies in place for data and the physical data center.• Facilitate Help Desk functionality for 65 office employees on Microsoft Office products and services.• Manage telecommunications infrastructure. Migrate to IP based Show less

I was responsible for the design, installation, implementation and support of Springfield Public Schools data network and phone plant infrastructure which encompassed the District's 42-building wide area networks and LAN's.• Designed, installed and supported School District’s 42 building WAN utilizing City Water Light and Power’s Fiber infrastructure.• Designed, installed and supported the data and telecommunications LAN’s within each of the buildings including 85 wiring… Show more I was responsible for the design, installation, implementation and support of Springfield Public Schools data network and phone plant infrastructure which encompassed the District's 42-building wide area networks and LAN's.• Designed, installed and supported School District’s 42 building WAN utilizing City Water Light and Power’s Fiber infrastructure.• Designed, installed and supported the data and telecommunications LAN’s within each of the buildings including 85 wiring closets.• Programmed Cisco routers and Switches at each site. • Utilize packet sniffer to troubleshoot and analyze network performance.• Many milestones over my 17 + years with District 186. I started as a computer repair manager serving not only Springfield Public Schools, but the school districts within the 9 contiguous counties of Sangamon County. • Supervised up to 6 technicians and other technical staff within District 186 Computer Services.• Repaired and supported computers (Apple, IBM) and peripherals down to the component level from Apple II up to the Mac and Macbook laptops. Show less

Lincoln, Il

Part time flight instructor in Rotorcraft-Gyroplane. During that time period, I was one of only 12 in the country that held a Gyroplane-CFI rating (which I still hold)

Lisle, Il

Engineering technician, Prototype circuit board and LSI chip integration design. Worked with the first IBM PC to roll off the assembly line in a special project.• Lead engineering technician assigned to several key projects.• Built prototype large scale circuit boards with Integrated Circuits (IC’s) and discreet components from schematic diagrams using wire-wrap, point-to-point, and hybrid integrated circuit modules.• Wired backplanes on main chassis and sensors.• Modified… Show more Engineering technician, Prototype circuit board and LSI chip integration design. Worked with the first IBM PC to roll off the assembly line in a special project.• Lead engineering technician assigned to several key projects.• Built prototype large scale circuit boards with Integrated Circuits (IC’s) and discreet components from schematic diagrams using wire-wrap, point-to-point, and hybrid integrated circuit modules.• Wired backplanes on main chassis and sensors.• Modified schematic diagrams.• Tested and verified designs for functionality and to FCC specifications.• Designed testing procedures and protocols.• Wrote test programs in Assembler and CPU-based language for Intel microprocessors. Show less

Burbank, Il

• Built and installed prototype industrial control modules for large corrugating machines used to make cardboard at various plants in the Chicago area.• Produced and modified schematic diagrams.• Developed installation procedures for product.• Assisted with the physical engineering of the product.

Education record

Networking And Voip

Activities and Societies: Various Cisco Networking courses to obtain and maintain my CCNA certification Cisco Courses taken were: C-voice.

English And Music

Education record

Education record