Don Rule

Don Rule Email and Phone Number

Business Process Specialist - Life Contact Center @ Thrivent
Lakeland, FL, US
Don Rule's Location
Lakeland, Florida, United States, United States
Don Rule's Contact Details
About Don Rule

Senior IT Leader with deep experience driving transformational, global change through new technology, robust infrastructures, strategic execution, and effective leadership. Smoothly and successfully transitions organizations from legacy systems to modern technology. Leverages strengths in leading multiple global projects, vendors, and teams while managing timelines, budgets, and resources. Balances competing priorities, analyzes feasibility, and builds consensus and alignment to meet organizational goals.

Don Rule's Current Company Details
Thrivent

Thrivent

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Business Process Specialist - Life Contact Center
Lakeland, FL, US
Don Rule Work Experience Details
  • Thrivent
    Business Process Specialist - Life Contact Center
    Thrivent
    Lakeland, Fl, Us
  • Thrivent
    Business Process Specialist - Life Contact Center
    Thrivent Jan 2024 - Present
    Supporting Thrivent Life Insurance Call Center.
  • Thrivent
    Advanced Customer Care Professional
    Thrivent Jun 2023 - Jan 2024
    Provides support for life operations, including supporting Financial Advisors and clients with various transactions. Provides Help Line support for Customer Care Professionals. Publisher and coach of Knowledge-Centered Service (KCS) on Salesforce to support Customer Care Professionals.
  • Thrivent
    Associate Customer Care Professional
    Thrivent Oct 2021 - Jun 2023
    Remote
    I help people.
  • Marriott Vacations Worldwide
    Director Of Hr Projects & Compliance
    Marriott Vacations Worldwide Mar 2019 - Nov 2020
    Remote
    Directed all aspects of new unit Human Resources operations planning and support. Coordinate global HR strategies for all business functions and disciplines to ensure HR strategies were in place for newly acquired and/or divested resorts, sales galleries and business units in locations. Responsible for developing and executing the Human Resources infrastructure to ensure compliance with local, state and county employment and labor laws. Worked as a member of the project planning and delivery team representing the interests of the Human Resources function. Engages the appropriate Global HR Operations leaders and works in partnership with the Corporate Centers of Excellence and Global HR Services to ensure that all HR Infrastructure systems and process are provided.
  • Marriott Vacations Worldwide
    Senior Information Technology Manager
    Marriott Vacations Worldwide 2003 - Mar 2019
    Florida, United States
    Drove change management in partnership with internal business units, stakeholders across IT, and third-party providers. Directed the selection, governance, auditing, and support for internal collaborative web technologies. Administered, audited, and supported all aspects of Microsoft 365.• Designed and introduced a comprehensive global digital workplace solution and intranet, SharePoint on Microsoft 365, to replace the legacy intranet applications. • Ensured the security and operational readiness of IT resources, including building a framework in partnership with external vendors and coordinating data move and system migration.• Launched and co-chaired company's Office 365 Governance Council in charge of developing policies and standards for collaborative web technologies.• Managed collaboration in Microsoft 365, in addition to educating and training users, and developing webinars and announcements within internal social media platforms.• Established and managed IT Technical Writing services.• Managed timeline, priorities, and budget for third-party vendor support. • Sourced strong talent and equipped IT teams through hiring, performance reviews, mentoring and coaching of associates and contract resources.2003-2013: Led a team of technical associates. Includes:• Hiring, performance reviews, mentoring and coaching and counseling associates and contract resources.• Established IT Technical Writing services.• Established and administered company intranet and wiki.• Led IT change management communications to business.
  • Marriott Vacations Worldwide
    Previous Positions At Marriott Vacations Worldwide Corporation
    Marriott Vacations Worldwide Apr 1988 - 2003
    Florida, United States
    • Manager, Information Technology• Senior Technical Writer, Information Technology• Technical Writer, Information Technology• Data Entry Supervisors, Telemarketing
  • United States Air Force
    Sergeant
    United States Air Force Sep 1983 - Mar 1988
    Raf Lakenheath, England, United Kingdom
    Honorably discharged on March 11, 1988. Numerous awards including The Air Force Achievement Medal, awarded on 31 March 1988 for outstanding professional skill, knowledge and leadership.

Don Rule Skills

Web Design Web Development Sharepoint Confluence Wiki Administration Dreamweaver Adobe Creative Suite Vovici Survey Creation And Administration Survey Design Microsoft Sql Server Technical Writing Microsoft Office Photoshop Supervisory Skills Project Management Management Technical Communication Framemaker Cross Functional Team Leadership Ideascale Customer Surveys Team Leadership Team Building Associate Development Associate Engagement Itil Customer Satisfaction Hotels Internal Communications Newsletters Budgets Leadership Strategic Planning Customer Service Training It Systems Development Marketing Strategy Resorts Marketing Hospitality Process Improvement Budgeting Business Process Improvement Hospitality Industry Office 365 Information Technology Sharepoint Administration Yammer Administration Skype For Business Administration

Don Rule Education Details

Frequently Asked Questions about Don Rule

What company does Don Rule work for?

Don Rule works for Thrivent

What is Don Rule's role at the current company?

Don Rule's current role is Business Process Specialist - Life Contact Center.

What is Don Rule's email address?

Don Rule's email address is do****@****vwc.com

What schools did Don Rule attend?

Don Rule attended Southeastern University.

What are some of Don Rule's interests?

Don Rule has interest in Children.

What skills is Don Rule known for?

Don Rule has skills like Web Design, Web Development, Sharepoint, Confluence Wiki Administration, Dreamweaver, Adobe Creative Suite, Vovici Survey Creation And Administration, Survey Design, Microsoft Sql Server, Technical Writing, Microsoft Office, Photoshop.

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