Senior Vice President, Sales Technology And Transformation
As part of multiple reorganizations, I had several different roles and titles with a wide range of accountabilities across Sales and Distribution. As part of each reorganization, I welcomed the opportunity to learn several new functions quickly, establish an exciting strategic vision, set ambitious goals, drive execution, and consistently exceed expectations. My approach included investing significant time up front engaging with my team and building a strong foundation of trust and authentic communication.The areas that I led include: Strategy, Organizational Change Management, Inside Sales, Technology and Innovation, Testing and Analytics, Sales Support, Education, and Business Conduct.Highlights of my accomplishments include the following:Reduced sales team expense by ~$75M by reframing the team as an investment to optimize rather than an expense to manage.Repositioned customer experience from a price-focused transaction to an advice-driven sales strategy.Orchestrated the investment of $150M to deploy a new point of sale system, driving a 15% increase in policies sold while reducing quote time by 50%.Removed 45% of customer onboarding time and expenses through increased use of automation and self-service.Increased close rate by 5 ppt by providing actionable feedback to sales producers.Increased telematics product engagement by 25 ppt within 12 months by removing consumer friction throughout their activation experience.Developed innovative, rigorous techniques to assess new compensation proposals.
