Don Serba Email & Phone Number

Grand Rapids, Michigan, United States

Precision Data Products is a preferred IT reseller and we distribute a variety of products such as laptops, printers, toners, servers, networking equipment, and much more. My job is to help you to get the IT/Business supplies you need.

Grand Rapids

• Perform sales demo for clients
• Inspect and measure to provide onsite quote
• Assist with financing options
• Complete all necessary paperwork and get project on schedule

Grand Rapids, Michigan, United States

• RTLS (Real Time Locating Systems) Specialist hired to help deploy Centrak RTLS hardware/software at Spectrum Health Butterworth Campus and all remote locations.
• System Trained and Certified Centrak RTLS systems technician
• Support the Henry Ford Health System in Detroit remotely and during monthly service visits.
• Support the Stanley Hugs Patient Security System for over 300 hospitals – Remotely and onsite
• Work directly with client relationship development
• Rotate as On-Call support for 24/7 technical support

Grand Rapids, Michigan, United States

• Team Lead in the successful deployment of our new BLE (Bluetooth Low Energy) asset tracking and temperature monitoring network
• Completed, maintained, and delivered the Daily Communique to corporate and client of all successes and any challenge areas
• Successfully deployed the pilot wing of our 1st BLE client to enable enterprise-wide deployment
• Successful environmental tag recertification at Aurora St. Luke’s in Milwaukee as well as Rex Hospital in Raleigh North Carolina
• In 2 weeks, outperformed team at Kaiser San Diego hospital nearly 2-1 for what they accomplished in 4 weeks
• Serviced 7 hospitals in the Great Lakes area, 1 hospital in Texas

Grand Rapids, Michigan, United States

• Manage seven technicians daily in the Handicap Accessible field
• Within 2 years made service department more efficient with better scheduling and less ‘call-backs’ and nearly doubled Service Department revenue
• Answer phones, create work orders, schedule, liaison between the customer and our technicians, sell additional work needed for handicap equipment, maintain customer relations/accounts
• Submit all warranty claims/paperwork
• Average invoice between $500-$700
• Create, Maintain, and Update all monthly Service Department financial reports

• Provide cost estimates for potential students and finance incoming students
• Complete “Self-Certification” with students for private student loan
• Process daily bank deposit, balance general ledger and deposit cash daily
• Maintain aging results
• Track and maintain student accounts throughout collection process
• Perform and process the collection of past due accounts

Grand Rapids

• Monitored all collection calls accuracy and productivity
• Assisted with problem resolution
• Developed, implemented and published reports on company intranet