Don Serba Email & Phone Number

Grand Rapids, Michigan, United States

Precision Data Products is a preferred IT reseller and we distribute a variety of products such as laptops, printers, toners, servers, networking equipment, and much more. My job is to help you to get the IT/Business supplies you need.

Grand Rapids

• Perform sales demo for clients• Inspect and measure to provide onsite quote• Assist with financing options• Complete all necessary paperwork and get project on schedule

Grand Rapids, Michigan, United States

• RTLS (Real Time Locating Systems) Specialist hired to help deploy Centrak RTLS hardware/software at Spectrum Health Butterworth Campus and all remote locations.• System Trained and Certified Centrak RTLS systems technician• Support the Henry Ford Health System in Detroit remotely and during monthly service visits.• Support the Stanley Hugs Patient Security System for over 300 hospitals – Remotely and onsite• Work directly with client relationship development• Rotate as On-Call support for 24/7 technical support• Image Servers/PC’s, Create and wire interface boxes, perform monthly Windows Updates and client Servers/PC’s, download database backups monthly for each customer.

Grand Rapids, Michigan, United States

• Team Lead in the successful deployment of our new BLE (Bluetooth Low Energy) asset tracking and temperature monitoring network• Completed, maintained, and delivered the Daily Communique to corporate and client of all successes and any challenge areas• Successfully deployed the pilot wing of our 1st BLE client to enable enterprise-wide deployment• Successful environmental tag recertification at Aurora St. Luke’s in Milwaukee as well as Rex Hospital in Raleigh North Carolina• In 2 weeks, outperformed team at Kaiser San Diego hospital nearly 2-1 for what they accomplished in 4 weeks• Serviced 7 hospitals in the Great Lakes area, 1 hospital in Texas• Maintained Network and Tag health as well as provide technical support and training• Increased Network health to 95% and above at all hospitals, increased tag health to 90% and above at all hospitals• Assist clients in management of temperature monitoring for dietary/nutrition, medications, and vaccines• Work closely with clients to set up service visits, arranging travel accommodations, providing detailed service visit reports, and RMA equipment when needed• Develop and maintain strong client relations• Identify next steps and upsell opportunities• Deliver day-to-day client support

Grand Rapids, Michigan, United States

• Manage seven technicians daily in the Handicap Accessible field• Within 2 years made service department more efficient with better scheduling and less ‘call-backs’ and nearly doubled Service Department revenue• Answer phones, create work orders, schedule, liaison between the customer and our technicians, sell additional work needed for handicap equipment, maintain customer relations/accounts• Submit all warranty claims/paperwork• Average invoice between $500-$700• Create, Maintain, and Update all monthly Service Department financial reports

• Provide cost estimates for potential students and finance incoming students• Complete “Self-Certification” with students for private student loan• Process daily bank deposit, balance general ledger and deposit cash daily• Maintain aging results • Track and maintain student accounts throughout collection process• Perform and process the collection of past due accounts

Grand Rapids

• Monitored all collection calls accuracy and productivity• Assisted with problem resolution• Developed, implemented and published reports on company intranet