Don Sharpe Email and Phone Number
Accomplished IT Support and Systems Engineering and Management professional with experience in managing, monitoring, and maintaining IT systems and infrastructure for an organization. Proven background in installing, configuring, and maintaining operating systems, software, and system tools. Experience in Office 365 Tenant Management, including Securityand Compliance, Governance, Enterprise Level Licensing/ Click to Run Application and Services Support, Azure Administration; Online Exchange Management, and Microsoft Teams Management. Recognized for consistently delivering exceptional client/end-user support. A team player and established leader and innovator. Bilingual in English and Japanese. Exemplary communication and interpersonal skills. Army Veteran for more than 10 years as a legal specialist. Core Competencies include:Infrastructure/ Systems Management | Enterprise Devise Management | Hosted Networks | Network Protocols | Virtual Hosted Services | Active Directory | Azure Administration | Online Exchange | On Premise Exchange Management Office 365 Tenant Management | Voice/ Phone Systems | Voice Platforms | Power Shell | Power Sell | ISE Exchange Shell ADAC |Connectivity Analyzer | MX Lookup Tool | MFC MAPI Tool | Proof Point and Agari Email Security | Office 365 Exchange Admin Console | Radar (formerly Cogmotive) | Office 365 Reports and Analytics | Hospital Systems | MS Servers LabTech | ConnectWise | Service Now Systems | RDS, Terminal Server | Hyper-V, Virtual Machine | Windows Server 2012 - 2019| Office 2016 Application Suite | Visio 2016 | Project 2016
The Procomp Group
View- Website:
- procompgroup.com
- Employees:
- 7
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It Systems SpecialistThe Procomp Group Jun 2020 - PresentPortland, Oregon, United States
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Enterprise Messaging Engineer IiXpo Logistics, Inc. May 2016 - Apr 2020Portland, Oregon, United StatesDelivered third-tier Messaging and Office 365 Tenant Management and Support. Resolved and closed more than 1.3K Incident Escalations and more than 650 direct Service Requests this past year.Provided Enterprise level Engineering Support for a large international user base with multiple Business Units. Managed accounts in both on premise Active Directory and Office 365 Azure under a synced (MIM) environment. Oversaw Enterprise Office 365 License pool and Provided status reports to Leadership for reclaiming licenses asneeded to maintain license quotas. Worked as Project manager and sole Engineer offboarding large Department of Defense Contract Project. Implemented more than 700 Microsoft Teams sites and Managed Teams at the Tenant level. Provided end usertraining for setting up Channels, Collaboration services and Applications. Worked directly with Leadership planning and implementing solutions to improve provisioning processes and emailsecurity. Created Knowledge Base articles for Tier 1 and 2 teams to assist in improving efficiency, incident resolutionand meeting SLA. -
Enterprise Messaging Engineer IiXpo Logistics, Inc. Apr 2016 - Apr 2020United States
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System EngineerXpo Logistics, Inc. Apr 2016 - Apr 2020United States
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It Support Center ManagerNet-Tech May 2007 - Aug 2015Managed 4-member support team and dispatching seat to provide technical support, focusing on SLAs and client expectations. Built and implemented both Dispatch and Support Center providing technical support and managed services to agrowing global enterprise client base. Hired and trained new support technicians for the Support Center. Reported to upper management and provided reports, statistics and feedback for maintaining a high level ofcustomer support and service for an ever-growing client base. Provided technical assistance to escalated technical support issues from the support team. Managed companyinventory and asset tracking systems. Monitored and managed the company phone system. Solely migrated phone system a 3CX VoIP platform, including implementing Exchange and Skype for Business client integration.
Don Sharpe Skills
Don Sharpe Education Details
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General Studies
Frequently Asked Questions about Don Sharpe
What company does Don Sharpe work for?
Don Sharpe works for The Procomp Group
What is Don Sharpe's role at the current company?
Don Sharpe's current role is IT Systems Specialist - The ProComp Group.
What schools did Don Sharpe attend?
Don Sharpe attended Chaminade University Of Honolulu.
What skills is Don Sharpe known for?
Don Sharpe has skills like Messaging, Information Technology, Microsoft Teams Management, Systems Engineering, Azure And Active Directory Administration, Technical Support, Office 365 Tenant Management.
Who are Don Sharpe's colleagues?
Don Sharpe's colleagues are Gaby Marval, Robert Passmore, Raymond Belt.
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Don Sharpe
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Don Sharpe
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