Don Smith Email & Phone Number

Fort Wayne, Indiana

Tech Support Coordinator. II (2013-Present)Responsible for monitoring the core network, systems, and batch jobs and reacting to alarms/events generated within an infrastructure monitoring platform based on corresponding procedures. Team is responsible for 24x7x365 operations and monitoring of Frontier’s networks, applications, and systems. As part of this team, monitor and maintain numerous complex multi-tiered network and data environments that deliver content to desktop, mobile, and server platforms. Some duties and responsibilities;• Take afterhours calls for the helpdesk. Mostly helping users with password issues. If issues are more complex, open tickets for the user to the Helpdesk 2nd Level• Core network monitoring functionality to include but limited to all Frontier network routers switches, hubs, wired and wireless network peripherals. Monitor, identify, resolve, and/or escalate alerts to appropriate teams for resolution• Scrutinize, identify, resolve, and/or escalate alerts on all operating system platforms, including AS400, UNIX, and Intel environments utilizing BMC Patrol• Accountable for identifying problems as they occur, ensure proper steps are taken to resolve problems outside of scope• Responsible for following procedures for processing of batch files, troubleshooting and reporting errors; utilizing CA Autosys, HelpSystems Robot tools• Observer and identify application health check failures, and ensure appropriate process is followed to resolve failures• Manage tape media environments to ensure backups are successful, copies of backups are rotated to offsite location and scratch media is available• Proven record of working efficiently while unsupervised• Ability to learn and develop on existing skills• Comfortable doing two or more tasks at the same time without compromising quality of work

Fort Wayne, Indiana

Maintained department appearance, attention to detail, and interacted with customers, Read/interrupt written Rx from doctors, enter Rx into computer, select correct medicines from self, count and fill prescription bottles.

System Engineer (2010-2012)Working as a contractor, in the Frontier IT Operations Center group. Provide Level 1 support on Intel (Windows), UNIX, Linux, and AS400 servers. Open Frontier problem tickets through BMC server monitoring tool. Follow Frontier problem and change management processes, when and where assignments require our department’s input/action. Manage or assist with Crisis calls, gather appropriate people/groups to bridge call, interact with upper management to give status/updates, ask questions to help keep bridge moving forward to resolution. Foster team work. Analyze and resolve problems systematically, organize information and generate solutions while recognizing the impact on stakeholders and the business.

Systems Engineer II- Computer Ops (1999-2009)Computer Systems used: Tandem by Compaq (Guardian operating system.), Sun Micro System, DBASii, DEC, E911 (UNIX operating system). Software used: Windows NT desktop- Internet Explorer-Used for updating our Turnover Log, accessing Banyan (similar to e-mail, and used to explore the Intranet (a companywide version of the Internet). Command Post-Monitors the System that you are working on. It is checking for errors and gives you reminders to start important process at specified time (i.e. Backups).

Fort Wayne, In

Inventory control, ordered produced and supplies, interacted with vendors, communicated to upper management, supervised 22 employees, created displays, maintained department appearance, attention to detail, and interacted with customers. Prior to becoming a department head, I had worked in various other positions including: produce clerk, 2nd shift stock clerk, 2nd shift receiving clerk, and cashier.

Associate Of Science - As, Pharm Tech

Associate Of Science - As, It - Management

Bachelor Of Science - Bs, Human Resources Management/Personnel Administration, General

Bachelor Of Science - Bs, Operations Management And Supervision