• Attained positions of increasing responsibility and corporate confidence for financial management, customer service, and human resource management to attain brand operational excellence.• Developed customer service weekly goals and daily service team’s performance metrics.• Designed, developed and provided operational training for employees on all operating functions.• Served on weekly senior leadership team meetings and developed and briefed meeting summaries. • Responsible for financial accuracy and reconciliation of revenue earned and holding team members accountable for noted discrepancies. • Responsible for facets of human resources management to include time and attendance, schedule management, personal accountability and dismissal of team members.• Responsible for upholding the corporate vision and strategy for customer service and quality food management.

Ushered customers in and out of theaters, cleaned bathrooms and theaters, sold tickets for movies and food at the concessions stand.

Sold merchandise, operated the registers, cleaned merchandise floor.