Don Sweeney Email & Phone Number

Cardiff, Gb

Cardiff, United Kingdom

Backup Administrator describes my area of expertise and specialisation. As part of the Cloud Team @ Rackspace’s Cardiff, UK office, I work with closely with my local and remote colleagues to provide 3rd Line support and maintain all aspects of our customer’s Infrastructure; from storage, to virtualisation, to data protection. Whether the platforms are dedicated, multi-tenant or a hybrid, I use my skills to troubleshoot issues escalated from wherever they arise. We also take on the deployment tasks of new customer platforms and existing customer platform expansions. Finally, we also oversee the regular maintenance of these existing platforms to ensure our customers can leverage the latest technologies so they can meet their business demands and achieve their desired outcomes.

Cardiff, United Kingdom

As a 3rd Line Pod Infrastructure Specialist, I use my Storage, VMWare and data protection skills to troubleshoot issues escalated from the Managed Service Centre. We also take on deployment tasks of new customer platforms or existing customer platform expansions. We also oversee the regular maintenance of existing platforms to ensure firmware and software is up to date.

eLINIA Webservices was purchased by Adapt in 2012, and my diverse skill set as well as my drive for continuous personal and professional development was quickly recognised, so I was moved from the Operations Bridge Team to the Infrastructure Team.On the Infrastructure Team we manage, monitor and maintain the ESX Platforms, Storage Arrays, and the Fibre switches as well as ensuring the data they contain is protected and secure.This has given me experience with the VMWare virtualisation technologies, enterprise class storage arrays from EMC, Hitachi, IBM, HP, Dell, Equallogic, Compellent, and NetApp, as well as Brocade Administration.I spent 2012 on the Virtualisation and Storage side of this team then moved into the Managed Service Centre in 2013. As a leader within the Manger Service Centre, I was tasked with looking after the flagship Veritas NetBackup platform. This gave me vast experience with Symantec NetBackup, NetBackup Appliances, as well as other backup solutions; VEEAM, eVault and Backup Exec. This platform grew from 1500 jobs a night across 2 sites via a few devices to 5000+ jobs and 12 devices. I ensured the smooth running of the platform on a daily basis, troubleshooting and resolving any issues. I developed 1st line deployment and maintenance guides. As part of capacity planning, I performed regular maintenance to ensure the platform was up to date and oversaw the project to grow the platform so that it could meet its ever-growing requirement.

The Operations Bridge is the primary comms hub for the business between customers and the various technical teams. I monitor all of the hosted systems and services via several software based monitoring tools. I perform first line support tasks such as Active Directory, Exchange and BES administration, server reboots, as well as monitoring a wide variety of applications, databases and backups. I liaise with customers via telephone and email, with Technical leads in person or via telephone and email, raising Incidents where appropriate and handling Service Requests. We maintain a large secure enterprise level hosted environment across several Data Centers with 24/7 support, and I work with a team of several others to man the bridge at all times.

Cardiff, United Kingdom

At ChandlerKBS, I was responsible for maintaining all of the hardware and software systems and user support throughout. This includes; Building, Deploying, and Supporting Windows Desktop OS in the office or remotely; Supporting the Office 2003/2007 Suite; Managing Helpdesk Calls and Generating Reports concerning all Helpdesk Activity; Configuring and Maintaining Backups; Building, Deploying and Managing Servers with various roles; Maintaining and Managing Network Printers, Photocopiers, and Print Queues; Active Directory Administration; Network Infrastructure Management; Configuring, Managing & Supporting bespoke software packages; Deploying and Supporting Blackberry Enterprise users; Network Security Administration; and Administration of Network Cabling Infrastructure. The role gave me a wide variety of experiences that were invaluable in my career development and MCSA training.

Newport, United Kingdom

I taught at Primary & Comprehensive school level. It involved liaising with schools to organize timetables, and developing bespoke courses of study while assessing and tracking pupil’s progress.

Mcsa, Information Technology

Distance Learning Course Achieved: CompTIA Network+, CompTIA A+ IT Technician, MCP 2.0, MCSA Server 2003

Bachelor Of Arts (B.A.), Music Performance, General, Cum Laude 2.1

Achieved 2 Degrees Bachelor of Arts in Music, Cum Laude (2.1) Bachelor of Music Performance: Jazz Studies, Cum Laude (2.1)

Associate Of Arts (Aa), General Studies, 2.1