Facilitated a comprehensive 10-session train-the-trainer curriculum workshop for the new release of the CompTIA Network+ certification course material using the On24 Webinar software. Demonstrated teaching methodologies, curriculum delivery and exam preparation strategies for instructors from over 15 countries and most of the 50 states.

As the IT Program Director and Certified Instructor at Tilley IT Training, I bring over 25 years of experience in networking and cybersecurity. My passion for education and mentorship has helped countless students and professionals succeed in their IT careers. With expertise in IT fundamentals, advanced networking, and cybersecurity protection, I ensure that students receive the highest level of instruction.Key Responsibilities:Program Leadership: Oversee and manage IT training programs to ensure they align with industry standards and effectively prepare students for certifications and IT careers.Instruction: Provide expert-level training in networking and cybersecurity, leveraging extensive real-world experience.Curriculum Development: Continuously develop and refine the curriculum to stay ahead of industry trends, integrating the latest technologies and best practices.Student Success: Mentor students through their learning journey, offering personalized support and guidance to ensure a high success rate in passing certification exams.Cybersecurity Awareness: Lead initiatives and workshops focused on cybersecurity protection and awareness, both for students and businesses.Exam Preparation: Implement rigorous exam preparation strategies that have resulted in a high pass rate among students, demonstrating the effectiveness of the training program.Qualifications:Experience: 25+ years in IT, specializing in networking and cybersecurity.Certifications: CompTIA A+ Network+ Security+ Cloud+ Pentest+ CTT+ and much more..Success Rate: Proven track record of student success, with a significant percentage of students passing their certification exams under my guidance.Leadership

• Established partnerships with 12 local IT companies, creating 35 student internship opportunities resulting in a 15% job placement rate for program graduates.• Coordinated cross-departmental Canvas LMS usage optimization, improving instructor efficiency by 25%, and student satisfaction scores increased from 3.2 to 4.1 out of 5.• Developed and implemented an innovative blended learning program, combining online modules with hands-on labs, student engagement increased by 40% and certification pass rates improved from 25% to 38% within the first semester.

*• Spearheaded enterprise-wide cybersecurity enhancement initiative that reduced identified vulnerabilities by 85% within 6 months and achieved full compliance with industry standards.• Designed and implemented a comprehensive cybersecurity awareness training program, resulting in a 70% reduction in successful phishing attempts in the first quarter post-implementation.• Collaborated with department heads to create and enforce new security policies and procedures, aligned IT initiatives with business goals, and enhanced organizational resilience.

*• Led large-scale, 5-campus device deployment project that successfully implemented 900+ devices in about 2 months with 30% reduced deployment time compared to previous rollouts.• Designed and executed migration to a new ticketing system, resulting in 45% faster response times and increasing user satisfaction ratings from 3.5 to 4.6 out of 5.

• Recovered a critical client website redesign project, bringing it from 6-weeks behind schedule to on-time completion through strategic resource reallocation and streamlined processes.• Implemented Agile project management methodology; team productivity increased by 35% and project overruns reduced by 40%.• Secured three additional long-term contracts and developed a stakeholder communication dashboard, client satisfaction scores improved from 7.2 to 9.1 out of 10.

* • Implemented robust network monitoring solution, network downtime reduced by 40% and mean time to resolution (MTTR) improved from 4 hours to 45 minutes.• Redesigned and optimized corporate LAN/WAN infrastructure, increasing network performance by 35% and accommodating 30% growth in user base without additional hardware.• Executed comprehensive security audit, identifying and remediating 15 critical vulnerabilities, thereby enhancing overall network security posture.• Configured and deployed enterprise-wide VPN solution, enabling secure remote access for 200+ employees and improving productivity for the remote workforce by 25%.• Managed transition to a cloud-based backup system for critical network devices, reducing backup times by 60% and ensuring a 99.99% data recovery success rate.

* • Redesigned service desk workflow, resulting in 30% faster ticket resolution and a 25% increase in first-call resolutions.• Mentored a team of 4 Level 1 support staff, improving their technical skills and reducing escalations to Level 2 by 40%.

* • Implemented a business intelligence dashboard, providing real-time insights that led to a 15% reduction in production downtime.• Orchestrated a server virtualization project, consolidating 30 physical servers to 5 virtual hosts, reducing energy costs by 40% and improving disaster recovery capabilities.

*• Developed and implemented a streamlined hardware replacement process, reducing workstation deployment time from an average of 4 hours to 90 minutes (about 1 and a half hours).• Created a knowledge base of common issues and solutions, decreasing repeat tickets by 35% and improving overall support efficiency.

* • Led migration of 500+ on-premises users from Exchange to Office 365, completing project 2 weeks ahead of schedule with zero data loss.• Implemented comprehensive backup and disaster recovery solution, reducing recovery time objective (RTO) from 24 hours to 4 hours.

• Designed and implemented a least-privilege access model for 1000+ users, reducing security incidents by 60% in the first year.• Developed automated software deployment system, cutting application installation time by 75% and ensuring 100% compliance with licensing requirements.

* • Managed a system integration team of 10 technicians in citywide technology refresh, successfully deploying 2,200 new devices across 20 departments in 4 months.• Orchestrated complex data migration for 3 major city departments, transferring 15TB of data with 99.99% integrity and zero unplanned downtime.

• Led a team of 16 technicians in the successful implementation of a district-wide 1:1 computing initiative, deploying 40,000 netbooks to teachers and students across 300+ schools• Orchestrated comprehensive support system for hardware warranty claims and software troubleshooting, maintained 98% uptime for deployed devices, and average repair turnaround time from 1- and one-half weeks to 3 days.• Developed and implemented a rigorous 6-week training program for technicians, covering advanced troubleshooting, customer service, and project management skills. This resulted in a 40% increase in first-call resolution rates and 95% positive feedback from school staff.• Streamlined device deployment process, increasing daily rollout capacity from 150 to 400 netbooks, allowing project completion 2 months ahead of schedule.• Implemented weekly "Tech Tune-up" sessions, where technicians shared best practices and solved complex issues collaboratively, leading to a 30% reduction in escalated tickets and improved team knowledge sharing• Established a centralized inventory management system, reducing device loss rate from 5% to less than 1% annually and saving the district an estimated $200,000 annually.

*Provided expert-level on-site and remote technical support for hardware, software, and network issues*Lead and execute complex IT projects, including system upgrades, migrations, and deployments*Diagnosed and resolved advanced technical problems across various platforms and technologiesDevelop and maintain documentation for IT processes, procedures, and solutionsMentor and train junior technicians, fostering their professional growth*Collaborated with other IT teams to ensure seamless integration of systems and services*Implemented and maintained IT security measures to protect organizational data and assets*Managed and optimized IT inventory and assets