Don Tuazon Email & Phone Number

Novato, California, United States

Burlingame, California, United States

Burlingame, California

*Responsible for interfacing with customers, sales staff, and store managers to provide information on cost, ordering and delivery of product.*Maintained good customer relations by communicating effectively and providing exceptional service.*Coordinated with purchasing to prevent product shortages and ensure on-time product delivery.*Ensured all administrative and accounting procedures were followed to ensure accuracy.*Worked in shipping and receiving to ensure 100% of customer shipments were delivered on time.

San Jose, Ca

• Quickly responded to the needs of customers by effectively communicating product and service offerings over the phone or in person, answering questions & assisting in the selection of products.• Recognized as a top producer, adapting and responding effectively in a wide range of situations and achieving a 4 week average of 100% for 6 months.• Ranked 3rd in the district for most products sold through exceptional customer service and attention to customer needs.• Streamlined multiple service processes to improve the customer experience and increase ability to solve issues in a timely manner.• Effectively and proactively communicated product promotions to increase sales & improve customer awareness of product & service capabilities.• Aided sales partners with inventory solutions implementations including data collection, small scale cross referencing, site set up, customer training & ongoing customer service.• Maintained inventory accuracy and minimized multiple locations through effective use of scanning equipment & inventory maintenance reports.• Performed smart cycle counts, annual inventory and stock alignments to ensure accurate understanding of current availability and facilitate just-in-time product orders.• Oversaw data collection, bar code labeling, customer training, and on-going customer service at the customer’s location to build quality customer relationships and enhance satisfaction. • Assisted in the implementation process and provided regular service to customers to reduce problems and increase retention.