Don Vanmeter Email & Phone Number

Atlanta, Ga, Us

Minneapolis, Mn, Us

As an internal business partner within U.S. Bank, I lead a team to support our contact centers in driving data-based decisions to solve complex, large-scale problems. After defining the problem statement with senior leadership, my team and I work to provide short- and long-term solutions by combining data analysis of current reporting, onsite/virtual employee observations, and incorporate industry best practices.We provide complete and exhaustive valuations of the cost and/or potential benefits of the proposed changes and support business partners by completing post-implementation analysis to validate the expected improvements were fully recognized.Select Highlights• Drive cultural change by developing and delivering organizational training focused on learning tools to improve access, automation, visualization, and delivery of data to 4.7K supported contact center employees and advance Agile transformation.• Serve as Managing Committee member for corporate Tableau User Group and Monthly Makeover sessions with specific focus to advance Tableau knowledge and promote program usage across the organization. As a result, we have grown Tableau users 140% YOY to ~33K users and more than 4.1K dashboards.• Coordinated development and ongoing maintenance of brand guidelines and brand tool templates (visual brand identity, brand language, etc.) to ensure continuity of delivered products and overall customer experience.

Minneapolis, Mn, Us

During my time as AVP, I collaborated with division executives across multiple business lines to design and enhance the efficiency and effectiveness of key business initiatives with a focus on bottom-line financial improvement. This included the education of employees in the Lean Six Sigma practices with intent to establish a mindset of continuous improvement throughout the enterprise.I conducted data collection, analyses, employee interviews, process mapping, and gap analyses to identify and value the impact of generated process improvement opportunities throughout deployments. • Honored with a company award, Legends of Possible, for my efforts throughout this role.• Enabled teams to augment behaviors and sustain improvements in customer satisfaction, employee engagement, productivity, and quality; achieved sustained customer satisfaction score improvements of 4% to 11%.• Led 7 coaches in the prioritization and structured rollout of multiple deployments to educate 3.8K+ employees in the Better Ways of Working practices to instill an enterprise-wide Continuous Improvement mindset.

Minneapolis, Mn, Us

Following my promotion, I jointly developed and executed strategic and tactical sales plans with 12 Commercial Banking Relationship Managers (RMs), 21 Branch Managers (BMs), and Senior Regional Leadership. I trained RMs and BMs on Treasury Management, Merchant Services, and Corporate Payment Systems solutions and coached them on selling those solutions to clients with annual revenues that ranged from $500K to $100M.• Provided thought leadership to the U.S. Bank companywide podcast—available to 75K employees—regarding personal sales techniques and adoption of consultative sales approach.• Drove bottom-line growth of $2.7M+ annually by monitoring sales and pipeline activities and routinely meeting with clients to advance the sales process.• Increased treasury management regional revenue 22%+ YOY in 2016.

Minneapolis, Mn, Us

In my inaugural role with U.S. Bank, I recognized and anticipated the needs of the branch to meet budget goals and comply with all banking laws and regulations. I actively coached, led, and motivated employees, directing them to effectively identify the financial needs of our customers and deepen client relationships by learning customers’ goals and needs, and making appropriate U.S. Bank product and service recommendations. • Strategized and executed a plan to turn around this underperforming branch, increasing customer service scores 35%, and driving multiple sales goal contest victories and repeated successful operational audits.• Significantly grew small business lending 240% during tenure.

Charlotte, Nc, Us

Throughout my tenure with Bank of America, I fostered a team environment and instilled an effective client-centric, sales, and risk culture within the center, demonstrating that we were there collectively to help our customers achieve their financial goals.I recruited, hired, coached, and counseled sales people and monitored sales activities within the sales team. I trained new hires and existing hires in skills development and product training.Additionally, I monitored and analyzed financial profitability, and product penetration, opportunity, and market share capture.

Bachelor'S Degree

Certificate In Data Analtyics 360

Education record