Don Versen Email & Phone Number

Greater Chicago Area

Chicago

Responsible for leading the firm’s client services and technology teams, as well as participating in our strategic development. • Created, secured buy-in and implemented a Strategic Roadmap, Capital Plan and Tactical Implementation Schedule working with the firm's CEO, the Co-Founder, suppliers and the internal team. • Migrated the core client system to solve operational, sales and marketing issues. Leveraged Agile development practices and virtual machine technology to speed up the project, spread the workload and improve client performance. Client-impacting problems reduced by over 100%. • Resolved long-standing system performance problems by upgrading the MPLS network to the India office and other core facilities, added additional virtual Citrix Servers, refreshed browser software and reworked back-end network configuration to remove a series of choke points. Application responsiveness improved >20%, complaints decreased >50% • Shifted more of the technical writing and data analysis off-shore, implementing additional communication channels and controls to improve the work product quality while cutting costs >10% by lowering on-shore attorney expense. • Network Security modernization including cleaning up and implementing a new Active Directory structure, deleted and/or archived a large amount of stagnant data • Innovation - working with key attorneys personally led implementation of Machine Learning and Data Analytics tools such as BrainSpace, Relativity Analytics and Predictive Coding to prove the business case for creating a set of services based on these next generation tools. ⁃ Demonstrated conclusively that the effective use of these tools and techniques could remove as much as 90% of the human effort, ~75% of the time and cost from traditional review and analysis processes while maintaining/improving the quality of the work product.

Philadelphia City Center And Greater Chicago, Il

Enabled a steady stream of new product launches, feature enhancements and solved scaling challenges for Comcast Business’s Triple Play, VOIP, Ethernet and Cloud solutions. • Built an organization to identify requirements and process development, collaborated with CIO to implement proper project governance, test, deployment and adoption of new back-office systems and processes to support a $6B business growing 20% a year.• Drove a multi-year $150M+ software development effort to evolve and transform the quote to cash process for Comcast Business Services. Directed team of 150 Business, Engineering and IT professionals, with financial responsibility for 500+ developers and testers. Implemented Agile, Lean, Dev-Ops methodologies.• Consolidated multiple Salesforce.com instances enabling all sales reps to sell all products resulting in >10% sales efficiency improvements.• Created tailored Digital Experiences to support the opening of new partner, mid-market and enterprise sales channels driving >$100m channel sales the first full year of operation.• Improved productivity 30% by building and deploying a new Client-Facing Service Assurance system consolidating 125 sign-ons into one integrated experience supporting 3,000 end users. Led effort from project identification through client acceptance. • Aligned Sales, Marketing, Finance and Operations stakeholders on system investment, budget, prioritization and business process decisions.

Greater Chicago Area

Brought in by CEO to reinvigorate the Voice and Data product portfolio, drive profitable growth, introduce automation efficiencies, change build vs buy bias and provide leadership to the team. Worked on the integration of the combined product portfolio as part of Comcast’s acquisition of CIMCO Communications. Chosen to remain with COMCAST after the CIMCO acquisition.

Greater Chicago Area

Sr Director of Product Management. Directed Sun's Global portfolio of Professional and Managed Services. The offerings include Professional Services, Consulting, Outsourcing, Remote Management, Onsite Infrastructure Management, Managed Security, Managed Storage, Professional Services and Managed Hosting. Report into Sr. VP Product Management. $1.2B business

Greater Chicago Area

Led sales management and technical solutions. Directed a staff of highly skilled sales support professionals, engagement architects, service integrators and project managers. Led negotiations and closed deals involving complex solutions with customers, vendors and multi-partner relationships. Ensured staff grew and maintained the necessary skills and focus to drive profitable engagements. Practice centers on IT infrastructure management, including outsourcing, remote management and monitoring, security, service level agreement definition, risk assessment and preventative services, operational maturity modeling, ITIL consulting and complex, multi-vendor governance. Organized the selling process, allocated resources. defined the engagement flow. Practice grew over 100% over 9 months, exceeding expectations and sales goals. Personally negotiated and closed $150M 10 year outsourcing contract.

Greater Chicago Area

Managed product lifecycle of a $300 million Internet Web Hosting and Managed Services business, growing at a yearly rate of 25%. Provided leadership for 7 senior product managers and matrix managed internal and external partner organizations, including 200+ professionals. Defined Product Roadmap, Created Service Guides, Interface Agreements, Statement of Work, Competitive Analysis, Investment and Business Cases.

Greater Chicago Area

Managed operating budget in excess of $100 million, managed network engineering, transport, performance, capacity planning, design, technical support, operations and vendors. Supported three engineering managers, 32 engineers, financial and project professionals, Network Operations/Care staff of 150. Managed 30 large AT&T custom network outsourcing customers, including a financial services network with more than 14,000 end-points. In one year supported 10% growth while spending no capital dollars. Initiated database audit, cleanup and inventory of network nodes, resulting in $6 million in capital savings, with over $1.5 million in operating expense reductions in 2001.

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Mba, General Business And Marketing

Activities and Societies: Board Member Kellogg NW Chicago Alumni chapter.MBA

Ba, Business Administration And Telecommunications

Activities and Societies: Delta Sigma Pi