Don Warner Email & Phone Number

Amherst, NH, US

Nashua, New Hampshire, United States

• Responsible for providing technical support for Autodesk Manufacturing products to customers and sales inquiries
• Technical trainer on Autodesk Inventor software
• Produce webinar videos to promote product use and understanding
• Customer communications to help understand environments to where better software solutions could improve RIO

Rowley, MA

• Reviewed company fabrication processes, comparing the present company usage of AutoCAD 2D software to the potential usage of Autodesk Inventor 3D Parametric Modeling software to increase efficiency, reducing design.
• Evaluated and streamlined current manufacturing workflows by collaborating with 30 - 40 individuals on 3 different teams regarding individual and team job breakdowns and responsibilities.
• Transferred data from different Autodesk solutions (Revit to Inventor) to increase productivity and reduce re-design modifications.
• Prepared detailed drawings of Curtain Wall facades and architectural designs.

Manchester, NH

• Technical Support for manufacturing solutions, (2D) AutoCAD Mechanical, AutoCAD Electrical, (3D Parametric) Mechanical Desktop, Inventor Professional and Inventor Factory for partners and the customer install base.
• Solved technical issues involving network configuration of installed software, data examination to review for errors and suggestive corrective measures, triage system performance issues.
• Wrote and reviewed technical solutions documents for web-based support that resulted in a reduction of 30 minutes to 1 hour in time spent on client support and the reduction of 1 - 2 hours in hold times.
• Coordinated with domestic and international QA teams in defining product road map sessions based on customer input on new enhancements and improving existing functionality.
• Reviewed product designs and workflows to assist in customer success and supported customers with installation, configuration, licensing and network related issues.
• Autodesk University Las Vegas Internal Support Team member.

Manchester, NH

• Scheduled various Autodesk software pre-sales demonstrations for customers.
• Developed collaboration strategies involving the use of DWF publishing and viewing options as software technology expanded to mechanical clients for company collaboration and sales.
• Facilitated 50+ custom company training for AutoCAD, AutoCAD Electrical, AutoCAD Electrical and Inventor Professional in a classroom setting of 20 people each class as well as basic and advanced level courses conducted.
• Instructed Coade CADWorxs industrial pipe routing software for process piping industries.
• Troubleshooted technical issues and provided solutions via telephone for Manufacturing solutions.

Bedford, NH

• Demonstrated software solutions to clients using AutoCAD, Autodesk Mechanical. and Mechanical Desktop 3D Parametric software.
• Delivered seminars to 250+ attendees at the Boston University auditorium on the technical features of AutoCAD Mechanical.
• Instructed DTI Classroom training on AutoCAD, AutoCAD Mechanical, and Mechanical Desktop.
• Pioneered and created 1-hour mechanical instructional audio and video tutorials containing 10 - 30+ lessons on AutoCAD, AutoCAD LT, AutoCAD Mechanical, AutoCAD Mechanical Desktop, and Inventor Professional.

Nashua, NH

• Designed the layout and detailing of precise close tolerance rotary feedthroughs which incorporated magnetic fluid technology as a seal.
• Produced layouts, drawings and part lists of complete units.
• Generated solid models using Autodesk Designer.software.
• Periodically worked with different engineers to understand product lines faster for future design intent.

Billerica, MA

• Worked directly with manufacturing engineers in the design and manufacturing of several fixtures used in production and quality control.
• Developed intra-aortic balloon catheters and balloon pump product lines with R&D engineering.

• Worked directly with manufacturing engineers in the design and manufacturing of microwave radio antennas systems (Mast Microwave), working with the redesign of aviation instrument panels such as Altimeters, Altitude.