Perform the duties of Director of Sales & Service for avenue living in the Alberta & Saskatchewan Northern Region portfolio.Head office is based out of Calgary, Alberta.

Built Community Relatioins and implemented a re-branding program. Assisted in budget development, Capital and Operations, Coordinated all suiite turn over work, lead the leasing department to reduce the vacancy rates to ensure a positive ROI for the REIT.Developed and implemented office and site procedures to mitigate corporate liability. Performed computerized task to control income and expense reporting and present the same to ownership partners.

Manage staff of 12 in Ottawa Ontario Property Management officeBuilt community relationships to execute aggressive on site re-branding programCompleted 4 Million dollars of Capital work in 15 monthsReduced vacancy rate to 0.7% from 14.78% in less then 9 monthsPut preventative Maintenance program in place and monitored, self trained staff to carry out the program to reduce costs and provide financial relief in the operating costsDeveloped and created office procedures and processes to hold site financially accountable Carried out monthly building inspections and completed reports, as required, and presented to ownership groupCompleted annual unit inspections, fire inspections and dealt with City Divisions such as by-law, fire inspectors and community police groups.

Directed 22 staff including 6 managers and 16 site maintenance employeesCompleted Performance evaluations on all direct reports annuallyAssisted in annual budget preparation for operational and capital components Managed and directed maintenance staff to ensure all preventative maintenance programs were followed, including, annual building & unit inspections Required to deliver HVAC and preventative maintenance programsManager of Asset Preservation Manage and Direct delivery staff consisting of several site Managers, Engineers, Administration and Unionized trades staffCompleted annual performance appraisals on all staff including engineers, including completion of Key Performance Indicators and measurableManage $50 million regular Capital Delivery Program and approximately $15 million emergency funding annuallyLiase with all other Corporate partners on behalf of the Division to ensure Business Plan complianceCompleted continuous site meetings/inspections to ensure compliance of applicable codes and tender scope & specifications Select and engage the services of General and Sub Contractors for the delivery of Capital Work and develop a preferred contractor list including an annual performance evaluation on each to ensure company was receiving maximum valueInitiate positive change and implement training as requiredLead team members in setting performance indicators and benchmarksDevelopment of annual budgets and complete reports for Board approval

Direct and Manage support, maintenance and office staff, consisting of 3 maintenance managers, 3 office staff and all third party contracts Ministry of Municipal Affairs & Housing Special Needs ProjectArrange and organize Support Services for tenants, including multiple agencies providing multiple services through Community ServicesPrepare and deliver annual operating budget, including Capital Reserve AccountsLead team reporting and deliver reports to the Board of Directors at all scheduled meetingsManaged waiting list for sector on behalf of Durham RegionChaired Regional provider network groupParticipated in development of Durham Municipal Appeal Team and participated as an inaugural member of the Regional Appeal Committee

Managed and guided staff of 27, including 9 Managers, through the Provincial Downloading of Services to Municipal Level Government of 1,400 mixed units and other CMSM providers in two countiesI was responsible for designing and implementing a performance evaluation process for my staff / departmentSet policy and monitor compliance of Social Housing Reform Act, Ontario Regulations and Social Housing Services Corporation in regards to non-profit providers within the City bordersReported directly to City Council for all housing related functions and Service manager requirements as they were requiredSet budgets and implement provider guidelines as per the Service Manager requirements through the devolution processPrepared preventative maintenance programs and built a component inventory for life cycle costing and replacement recommendations using a 5 year capital planWorked closely with the Director to assist in the delivery of the Social Service and Housing components through the Social Services Committee (Kawartha Lakes Alliance Committee)