Don Wickramasinghe Email & Phone Number

Colombo, Western Province, Sri Lanka

Training the sales TeamMonthly Target monitoring and driving the team to achievement of set targets every month.KPI MonitoringSupervising the teamCross training myself on customer retention

Kalpitiya, Sri Lanka

Recruiting, training and supervising staffManaging budgetsMaintaining statistical and financial recordsPlanning maintenance work, events and room bookingsHandling customer complaints and queriesPromoting and marketing the businessEnsuring compliance with health and safety legislation and licensing laws.

Sri Lanka, Nawala

Building and maintaining relationships with clients and key personnel withincustomer companies globally.Conducting business reviews to ensure clients are satisfied with theirproducts and services.Alerting the sales team to opportunities for further sales within key clients.Letting customers know about other products the company offers.Communicating with clients to build relationships with existing accounts.Achieving client relationship targets and KPI’s as set by the Head of ClientRelations in Dubai which is the Head Office.Working closely with International Financial Advisers.Escalating and resolving areas of concern as raised by clients.Carrying out client satisfaction surveys and reviews.Monitoring company performance against service level agreements andflagging potential issues.Updating the CRM and ensuring account managers are aware of changeswithin clients.Passing leads to the sales team and following up on progress.Liaising with internal departments to ensure client needs are fulfilledeffectively

Sri Lanka, Colombo 5

Manage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts throughopen and interactive communicationProvide accurate, valid and complete information by using the rightmethods/toolsMeet personal/customer service team sales targets and call handlingquotasHandle customer complaints, provide appropriate solutions and alternativeswithin the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and filedocumentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers

Nugegoda, Sri Lanka

Obtains client information by answering telephone calls; interviewing clients;verifying information.Determines eligibility by comparing client information to requirements.Establishes policies by entering client information; confirming pricing.Informs clients by explaining procedures; answering questions; providinginformation.Maintains communication equipment by reporting problems.Maintains and improves quality results by adhering to standards andguidelines; recommending improved procedures.Updates job knowledge by studying new product descriptions; participatingin educational opportunities.Accomplishes sales and organization mission by completing related resultsas needed.

Battaramulla,Sri Lanka

Plan event from start to finish according to requirements, target audienceand objectivesCome up with suggestions to enhance the event’s successPrepare budgets and ensure adherenceSource and negotiate with vendors and suppliersBe in charge of hiring personnel (DJs, waiters etc.)Coordinate all operationsLead promotional activities for the eventSupervise all staff (event coordinators, caterers etc.)Approve all aspects before the day of the eventEnsure event is completed smoothly and step up to resolve any problemsthat might occurAnalyze the event’s success and prepare reports

Sir Mohamed Macan Marker Mawatha,, Colombo 3

Cold call people using a given phone directory to sell products or solicitdonationsAnswer incoming calls from prospective customersUse scripts to provide information about product’s features, prices etc. andpresent their benefitsAsk pertinent questions to understand the customer’s requirementsPersuade the customer to buy by demonstrating how merchandise orservices meet their needsRecord the customer’s personal information accurately in a computersystemDeal with complaints or doubts to safeguard the company’s reputationGo the “extra mile” to meet sales quota and facilitate future salesKeep records of calls and sales and record useful information