Don Wu Email and Phone Number

Pre-opening

Pre-opening - Opening F&B In-charge

Fully in charge daily operations and drive the business

12/2012 i start my second job at marina bay sands SG, at that time i be a senior supervisor. At that time my mainly job was to help GM to arrange the captain of the restauants daily operation and management work/training….4/2013 was promoted assistant manager….. during the time my job was to help GM Managing a 500+ seat main hotel restaurant and 24hrs Bar Lounge with over 1700 covers per day on average.Supervising a team of 110 full time and over 50 part time staff.In 2014, our team generated over S$35M+ revenue in both outlets, broke the record for highest scores in customers satisfaction survey (NPS) 3 separate times. Increased average scores by 5% in Rise and 6% in Lounge.Staff attrition during my tenure is 0% in Lounge and 7.4% in Rise.Highly dedicated to staff well being and satisfaction, continuously improving customer service and exceeding revenue and profit goals

The years 2010 i start my job at Swiss Swissotel Zurich ( waiter, bartender, Captain), my daily job provides the high quality service for the guest According LQA. The years April -July 2011 i went to lobby cross training …During the training time i learn each position job about lobby bar also learn how to making cocktails.11/2011 was promoted to be captain, at that time my daily job is :Help MOD to manage the whole day about ADD retaurant daily business services ( supervise each our TM working quality) Assist to complete the MOD daily training plan,also complete our restaurant supplies of liquidation…..