Donae Smith Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Accountable for day-to-day operations and full accountability for health and safety for a centres that have tested 30,000 visitors and staff• Responsible for managing the testing of 30,000+ between three centres• Instrumental in the opening of four testing centres and advocacy satellite centres.• Directly manage and training for 25+ team members and leads based on centre needs. • Stock control (tests and PPE) management. • Data configuration. • Overseeing communication and reporting. • Liaising with Local Authorities and stakeholders. Health and safety management. • Service evaluation and development. • Budget management.• Instrumental in the opening of four testing centres and advocacy satellite centres• Trained teachers, students and parents to administer testing kits. • Local outreach and promotion of service.

London, United Kingdom

Directly manage budgets, including payroll management. Accountable for staff recruitment and scheduling, health and safety, inventory levels and costs, evaluating and training employees and managers, and scheduling for 40 employees.• Achieved budget reduction of approximately £7,000 in Labour vs budget.• Developed ongoing employee training program, resulting in increased customer service and sales growth.• Coordinated with events team and client dining to tailor events according to the personal tastes and budgets of clients, managing and exceeding expectations.• Converted entire site to a 100% plastic free site.

London, United Kingdom

Managed and supervised 62 food service associates and 8 department supervisors, including day to day assignments, training, annual leave, evaluating performance, and administering progressive discipline. Performed cycle counts of inventory and based store orders on outcome to ensure minimum waste and spoilage of products.• Exceeded performance and profit goals by 10% through the efficient execution of all fresh food service programs and a department reset.• Maintained sanitation and health and safety in accordance with Health Department standards. • Assessed weekly reports in order to fulfil merchandising needs and properly showcase key items.

London, United Kingdom

• Accountable for day-to-day operations including:o Schedule and sales management, o Stock control and orderingo Health and safetyo Labour budgeto Merchandisingo Fresh and cooked food standard operationso Till countso Swipe match• Responsible for the on-going training and development of over 30 sales assistants.• Responsible for managing, training and development of Four section supervisors.• Responsible for the scheduling and confirming of staff hours and annual leave through Marks & Spencer’s management system.• Responsible for planning and executing phase changes.• Assisting other section managers with completing staff investigations and hearings.• Checkout operations management• Customer service and handling complaints.• Helping and supporting other sections of the store.

Aurora, Colorado

• Oversaw 100% compliance of all food safety and sanitation regulations throughout the entire store.• Accountable for day-to-day operations of a high volume delicatessen including:o Waste managemento Schedule and sales management, o Stock controlo Health and safetyo Merchandisingo Fresh food, meat and produce management• Responsible for the training and cross training of nearly 200 sales assistants and section managers.• District Deli Manager Trainer | District Chef Trainer | District Health and Safety Team Leader• Responsible for the scheduling of staff through King Soopers’ Labour management system• Responsible for the maintaining of SooperNet CMS• Checkout operations managementStarbucks Each King Soopers has a Starbucks coffee kiosk in its store. I was responsible for the following:• Stock control• Schedule and sales management• Health and Safety• Training and cross training of specialised Starbucks sale assistants• Team management

Denver, Colorado

• Supplied over 15 executive suites at Invesco Field at Denver Mile High Stadium with food and excellent customer service.• Accountable for food production for more than 1,000 guests weekly.

Denver, Colorado

• Accountable for the training and cross training of over 50 staff members.• Successfully coordinated and executed events of over 500 guests at a time.• Responsible for weekly inventory - resulting in a 35.5% food cost on a 37% budget.• Finance, book-keeping and banking management.

Rota, Andalucia, Spain

• Lead Petty Officer • Supervised a team of up to 17 personnel daily with full responsibility for work assignments, scheduling, performance reviews and disciplinary actions.• Executed a Change of Command banquet for over 400 personnel to include the Chief of Naval Operations.• Provided over 175 new staff briefings as well as training for personnel reporting to the naval hospital.• Medical readiness for entire US navel base. • CPR instructor• Emergency medicine technician instructor• Combat Trauma Medic• Advanced cardiac life support instructor • Contingency Officer• Two Navy and Marine Corps Achievement Medal• Good conduct medal• Humanitarian Service medal• Global War on Terrorism Service Medal• National Defense Service Medal• Overseas Service Ribbon

Restaurant/Food Services Management

Activities and Societies: Johnson and Wales University Campus Leadership Institute’s Leadership Academy - a highly selective programme.

Bachelor'S Degree, Restaurant/Food Services Management

Additional courses