Donahue Johnson Email & Phone Number

Conyers, Georgia, United States

Led the sales team to surpass targets, achieving a record $1.5M in quarterly sales, a 11% increase from previous quarters, through strategic client engagement and targeted marketing campaignsExecuted a customer retention strategy that involved personalized service and loyalty programs,resulting in a 25% increase in customer retention and expanding the customer base by 120+ new clients in 6 months.Developed and implemented a cost-optimization plan that cut operational expenses by 15%… Show more Led the sales team to surpass targets, achieving a record $1.5M in quarterly sales, a 11% increase from previous quarters, through strategic client engagement and targeted marketing campaignsExecuted a customer retention strategy that involved personalized service and loyalty programs,resulting in a 25% increase in customer retention and expanding the customer base by 120+ new clients in 6 months.Developed and implemented a cost-optimization plan that cut operational expenses by 15%, saving approximately $200,000 annually without compromising service quality.Streamlined problem resolution processes, leading to a 20% faster resolution rate and a significant improvement in customer satisfaction scoresDrove branch performance metrics up by 35% through enhanced sales tactics and efficient resource management during managerial absence, directly contributing to a 15% increase in branch profitability.Innovated process improvements, accelerating service delivery by 10%, and enhancing customer experience ratings to a 90 three month customer service score.Cultivated a high-performing sales team that exceeded collective annual sales goals by 15%, generating over $6k in revenue.Overhauled the performance review system, resulting in a 20% boost in staff productivity and reducing staff turnover rates by 45%, enhancing team stability and morale.Fostered a sales culture focused on up selling, boosting additional sales revenue by 15%, and achieving a record-high average transaction value.Successfully reduced outstanding branch debts by 40%, recovering $3,000 in overdue payments through effective receivables management strategies.Implemented stringent financial controls, resulting in a 25% decrease in collectible accounts and an overall branch profit increase of 18% year-over-year.Increased fleet utilization rates by 20% through strategic fleet allocation and management, contributing to a 22% increase in rental revenue. Show less

Lawrenceville, Georgia, United States

Loganville, Georgia, United States

Lilburn Ga

Atlanta Georgia Area

Illustrate various images for clients for such uses as Illustrations, flyers, Album Cover, and logos • Designed flyers/posters for multiple publications for Omega Psi Phi • Designed flyers/posters for multiple publications for HIV and Aids Peer Educators at Albany State University • Designed a T-shirt design for Student Government Association at Albany State University• Designed a Logo Design for Student at Savannah State University for an… Show more Illustrate various images for clients for such uses as Illustrations, flyers, Album Cover, and logos • Designed flyers/posters for multiple publications for Omega Psi Phi • Designed flyers/posters for multiple publications for HIV and Aids Peer Educators at Albany State University • Designed a T-shirt design for Student Government Association at Albany State University• Designed a Logo Design for Student at Savannah State University for an up and coming Film Company• Designed for logo for a Local Albany Church called Fellowship Berachah • Illustrated for a children’s book called “Robots VS School” • Designed album artwork for Albany Rap Group called “Trap House Full” • Designed a Logo for “The Community of Atlanta Company” for different branches of their activist group • Designed Album Cover for up and coming Atlanta Artist “Martin X – Babylon 2015”• Illustrated and Designed Logo done for “Big Swole Entertainment Company Show less

Snellville,Ga

-Spearheaded a team of 20+ employees, fostering a culture of collaboration, efficiency, and high-performance that led to a 15% increase in store efficiency and customer throughput.-Developed and implemented inventory management strategies that reduced stock discrepancies by 40%, ensuring product availability and customer satisfaction.-Initiated a store-wide customer service training program, which led to a 25% improvement in customer service metrics and contributed to a substantial… Show more -Spearheaded a team of 20+ employees, fostering a culture of collaboration, efficiency, and high-performance that led to a 15% increase in store efficiency and customer throughput.-Developed and implemented inventory management strategies that reduced stock discrepancies by 40%, ensuring product availability and customer satisfaction.-Initiated a store-wide customer service training program, which led to a 25% improvement in customer service metrics and contributed to a substantial increase in repeat customers.-Masterminded the store's visual merchandising overhaul, aligning with corporate branding initiatives, which resulted in a 10% uplift in sales for featured products.-Managed financial operations, including cash handling, transaction verification, and banking, maintaining exemplary accuracy and reducing discrepancies to less than 0.5%.-Directed logistics for new product launches and seasonal campaigns, coordinating with the marketing and sales teams to ensure seamless execution and maximum impact.-Championed a workforce management system that optimized staffing levels and reduced overtime costs by 20%, while maintaining operational excellence and customer service standards. Show less

I spent most of my time folding the store to RAG appearance and setting mannequins and the look of the store. Also dealing with customers while working the register

Bachelor Of Fine Arts (B.F.A.), Illustration/Graphic Design

Activities and Societies: Omega Psi Phi Fraternity Inc.

Education record