Donahue Morris Bsc, Pmp, Csm Email & Phone Number

New York, Ny, Us

New York, United States

- Overseeing up to 7 IT projects by establishing comprehensive project plans, including timelines, milestones, resource allocation, risk management and monitoring progress which ensures delivering 85% of projects on time and within budget.- Managed and led the CRM aspect of the Unified Platform for 988 Suicide Prevention & Crisis Lifeline. Creating a highly scalable platform, now used by millions of Americans on a daily basis.- Manages day-to-day client communication, stakeholder expectations, project budgets and coordination of cross-functional delivery of teams including technical, clinical, and executive stakeholders.- Identifies risks and vulnerabilities within the projects assigned and implements realistic solutions.- Implement communication standards across projects and programs by developing communication protocols, training teams on standards, and monitoring compliance which enhances communication efficiency by 50%.- Supports the PMO team in creating and implementing proper project documents, dash boards and proactively seek opportunities to add value the PMO department.- Provide hands-on management, coaching, and implementation during various phases of analysis, design, development, testing, deployment, training, and success validation.

New York, United States

- Manage day-to-day client communication and coordination of cross-functional delivery teams including technical, clinical, and executive stakeholders.- Meaningfully communicate status to internal technical and executive teams as well as external clients and partners.- Communicate roles, road map, risks, and resources, to ensure high quality on-time delivery.- Provide hands-on management, coaching, and implementation during various phases of analysis, design, development, testing, implementation, deployment, training, and success validation.- Adhere to the methods, standards, templates and practices developed by the IT project management team; help provide training on project related topics.- Ensure that every client-facing communication reinforces clarity, focus, and high quality; cheerfully manage complex client relationships with multiple stakeholders.- Manage the making and keeping of client-facing commitments, including request, issue, and risk lists.- Ensure clear understanding of client requirements and wishes, clear approval and sign-off communications, and clear recognition of value delivered.- Perform other tasks and responsibilities as assigned, possibly to include some travel, off-hours or on-call responsibility.

Kingston, Jamaica

· Oversee large enterprise-wide technical projects, both on-premises and cloud, IT infrastructure solutions as well as worked with other internal Heads of Department to improve internal business processes.· Managed multiple medium to large-sized cross-functional projects with medium to high complexity, both internally and with external clients.· Worked closely with pre-sales engineers to design both on-prem and Microsoft Cloud infrastructure solutions.· Simultaneously managed and led four large-scale projects successfully, which generates a monthly revenue of USD $150K.· Full ownership for the delivery of the projects, managing change requests, clients’ expectations, client satisfaction throughout the project lifecycle and empowering the project team with effective leadership approach.· Worked closely with other Project Manager’s as well as the Sales, Pre-Sales and BID Management team to agree on solution design and ensure accurate, time, cost and scope.

Kingston, Jamaica

· Designed, configured and implemented Microsoft Cloud solutions such as Microsoft 365, Microsoft Azure and other Cloud solution products for various enterprise-level organizations.· Drafted technical blueprint design solutions and led hands-on full Cloud migrations from on-premisesinfrastructure (Physical & Virtual Windows Servers) and other Cloud Providers (Google Cloud Platform).Implemented Hybrid connectivity for clients who wanted to onboard partially to Microsoft Azure and stillmaintain some aspects of their on-prem datacentres.· Worked with other Technical Support Specialists on my team to migrate clients on-premises Active Directory, Microsoft Outlook and servers (physical & virtual) to Azure and M365.· Led and implemented digitally transformative Cloud projects that increased staff productivity by 20%.· Managed and led Microsoft workshops for clients all over the Caribbean Region and travelled throughout the designated territories, when required.· Organized and led meetings with clients to discuss project status, roadblocks and resolved issues in a timely manner as well as provided post-support for the various Microsoft Cloud solutions implemented.

Mumbai, Maharashtra, India

· Managed Data Analytics and Artificial Intelligence driven projects for large banks in Jamaica and Trinidad & Tobago to drive digital transformation.· Oversaw the design of an Artificial Intelligence Promise-to-Pay Bot and Collections Portal that automated the overall collections of bad debt from the banks delinquent customers through digital platforms such as email, voice, web chat and even WhatsApp.· Managed and led the various DevOps teams based in India (Python, Java & Nodejs Team) and assigned and delegated their tasks based on skillset and complexity. Coached, led and motivated the project team members to meet aggressive timelines and exceeded performance goals.· Conducted daily Scrum meetings as well as plan project sprints with the project team.· Drafted technical documentations and presented progress reports to clients and executives in bi-monthly meetings.

Jamaica

· Performed crucial assistance in strategic business support, IT support services and solutions for the Corporation’s information technology initiatives.· Managed the parent company and its subsidiaries IT infrastructure systems, including servers, LANs, WANs, Enterprise wireless, Data-backup, Active Directory, Outlook Server, IT asset management and IT projects across the group of companies.· Redesigned, configured and implemented the wireless infrastructure throughout the entire group of companies, which improved staff productivity by 25%.· Prepared and maintained documentation such as network configurations, infrastructure design, IT project plans and training material for use by general staff and senior management. High-level experience in network design, on-premises infrastructure, Hyper-V virtualization, server and desktop administration, firewall management and managing enterprise wide-scale data backup.· Managed and supervised the IT help-desk, scheduled IT support site visits for the subsidiaries and travelled up to 50% of the time. Evaluated existing technology and provided recommendations for technology upgrade and/or replacement across the PCJ Group of companies.

• Provided technical support for PC/Notebook hardware-based systems and network related issues.• Handled inbound and outbound technical calls and emails for customers.• Provided technical support to customers in North America

Principles & Practices Of Project Management Certification, Project Management

Executive Development Course

Bachelor'S Degree, Bsc. Information & Communication Technology