Donal Cotter Email & Phone Number

Cork, IE

Seattle, WA, US

As the Head of EMEA Operations, I am leading a team of +2,000 employees, located across Ireland, The Netherlands, Germany, Spain, Egypt and Turkey. My team supports over 12 different Amazon stores and over 15 different languages, focused on delivering exceptional experiences to Amazon's Sellers, Vendors, and Brand Partners. My key responsibility is.

Seattle, WA, US

As the leader of Selling Partner Support sites at Amazon Europe, I am leading over a thousand talented individuals across the region, focused on delivering exceptional experiences to Amazon's Sellers, Vendors, and Brand Partners.

Seattle, WA, US

Leading a team of talented employees across Ireland and Germany, focused on delivering exceptional experiences to customers across Europe. Leading teams in both physical (on-site) locations as well as virtual/remote modalities, we were able to deliver year on year improvements in support quality to customers in addition to revolutionising novel approaches.

Seattle, WA, US

Led the creation and establishment of the first ever Global Associates Advisor organisation, leading teams based across Americas, Europe and India. This was an innovative project which was the first time the global team was centralised, supporting to deliver a 26% year on year improvement in support efficiency and a global mechanism that continues to scale.

Seattle, WA, US

Leading teams across both outsource partner sites in Germany, Poland, Egypt and Morocco in addition to in-house sites, I helped to establish global performance and operational mechanisms to create a standard for service delivery in a consistent framework across our partner sites in Europe.

Seattle, WA, US

I led the Operations team in Ireland across both our physical site in Cork and virtual workplace across Ireland. Established a defined culture for SPS Ireland snd introduced new approaches to diversity, equity and inclusion efforts.

Seattle, WA, US

Performed as a Team Manager for SPS Ireland leading teams of Supervisors, Advisors and Associates. Helped to deliver year on year improvements in employee experience and delivered on scaling key support quality initiatives to help enhance customer experience.

Seattle, WA, US

As a Supervisor within the Cork leadership team, I was responsible for the driving the performance, and additionally developing teams in line with site specific goals and standards.

Seattle, WA, US

As a Team Leader, I was responsible for the driving the performance within my own team, and additionally developing my team in line with site specific goals and standards.

Seattle, WA, US

Started my career at Amazon as a Seller Support Associate providing email, phone and chat support to Sellers, Vendors and Brands using the Amazon platform to help them be successful.

• I was an Energy Engineer within this department and I secured work experience as part of an 8 month Undergraduate Work Placement Programme, of which I was chosen out of a short list of students from 5 colleges around.
• Involved in the tendering process and the preparation of tender documentation.
• Regular meetings with suppliers and producing supplier evaluations through Excel.
• Development of a cost analysis for various energy efficient projects around Ireland.
• Strategic evaluation of energy efficient measures.
• Attending regular seminars in order to gain further insight into potential measures which could be undertaken by ESB Energy Services.

• I was working as a consulting engineer, involved primarily with the design of plans on Auto CAD and using this system to build detailed layouts and drawings of work to be carried out.
• Secured work placement as an AutoCAD Technician.
• Produced a number of detailed drawings and plans for civil engineering works
• Prepared planning applications and site notices.
• Communicating and liaising effectively with colleagues and architects, subcontractors, contracting civil engineers, consultants, co-workers and clients.
• Thinking both creatively and logically to resolve design and development problems.

Honours Degree, Energy Engineering

Education record