Task Force General Manager, Hotel Operations and Transitions, ability to work in work in different hotel environments. Front Office Operations. Banquet Operations Restaurant Management Housekeeping Management Union Management

• Responsible for 2 Front Desk Managers/ 4 Supervisors and 3 rooms Controllers along with AYS, Front Office, Bellmen• Responsible for Arrival and Departures • Front Office Department Budgets • Oversea the AYS Department• Responsible for hiring, training and scheduling of front desk, service express• Responsible for conducting payroll for guest services team.• Manage arrivals for large groups, from 15- 400 person groups• Manage Doormen, Bellmen daily operations• Responsible for room drops and daily deliveries

Business Owner

• Responsable for a budget of $895,000 • Attended LQ University • Direct property sales and marketing. • Community Outreach • Member of Columbus visitors council • Prepare Monthly GM Critique• Review and analyze monthly P/L.• Manage Department Meetings• Maintain yearly Budget • Maintain Hotel Checkbook

• Responsible for daily hotel operation. • Prepare Monthly GM Critique• Review and analyze monthly P/L.

• Lead Green Belt • Responsible for the operation of Service Department, Welcome Office, and Acura Experience • Prepare Monthly GM Critique• Review and analyze monthly P/L.

• Lead department responsible for Main Customer Relation contact• Certified Trainer in StarGuest • Respond to high priority guest opportunities• Oversee PBX operators • Oversee Bellmen/Doormen (Union Staff members)• Assistant to Front Office Manager• Maintain Front Office Department inventory• Kaizen Facilitator

• Main point of contact for arriving guests• Worked solely with guests to make sure their stay is memorable. • Work with convention Services on greeting VIP groups and Site visits• Filled in at Front Desk during heavy check-ins. • Continue to assist Bellmen and Service express when needed• Complete any and all additional tasks set for me by my managers. • Handle guest inquires• Schedule and forecast for Concierge Staff

Responsible for all functions of the front office arrival process as well as provide first class service. • Developed and trained future Managers, Supervisors, Agents and PBX operators. • Managed Time Saver for entire Front Office Staff. • Created daily shift end reports. • Worked closely with accounting to control budgets for the front office. • Provided a G.M critique at the end of each month.• Participated in the MOD program.

• Worked as a catch the Beat Trainer • Attended Rooms University • Worked as a green belt for resort• Developed new process for check-ins at the resort• Managed entire Front Office Team. • Trained to use SAP as well as Star source Systems• Worked closely with marketing on new promotions for the resort• Managed the Security department at the resort• Managed the shuttle service at the resort• Managed the Concierge Department • Tasked force in Housekeeping Department for 6months• Managed Department head meetings in resort managers absence• Maintained yearly Budget • Maintained Rooms Checkbook

• Planned Special Events • Planned Guest Activities• Developed New Social Directors • Took care of ordering for department• Performed on stage as a Host of events. • Opened for headline entertainment such as Temptations, George Carlin, Natalie Cole, Dobie Brothers and many more.• Managed Night Club that seated 750